Offer summary

Qualifications:

Proven experience in enterprise architecture, particularly in IT Service Management (ITSM)., Strong understanding of cloud technologies, especially AWS and Azure, though hands-on experience is not required., Ability to evaluate and select tools and solutions for ITSM, such as Jira and Confluence., Excellent communication skills to engage with diverse stakeholders and align their needs with architectural goals..

Key responsabilities:

Shape and maintain a coherent architecture for the ITSM domain.

Evaluate, select, and oversee tools and solutions that support ITSM processes.

Collaborate with technical teams and other enterprise architects to ensure alignment with the architectural vision.

Ensure compliance of tools and services with ISO certification standards while managing technical debt.

Job description

Hello, let’s meet!

We are Xebia - a place where experts grow. For nearly two decades now, we've been developing digital solutions for clients from many industries and places across the globe. Among the brands we’ve worked with are UPS, McLaren, Aviva, Deloitte, and many, many more.

We're passionate about Cloud-based solutions. So much so, that we have a partnership with three of the largest Cloud providers in the business – Amazon Web Services (AWS), Microsoft Azure & Google Cloud Platform (GCP). We even became the first AWS Premier Consulting Partner in Poland.

Formerly we were known as PGS Software. In 2021, we joined Xebia Group – a family of interlinked companies driven by the desire to make a difference in the world of technology.

Xebia stands for innovation, talented team members, and technological excellence. Xebia means worldwide recognition, and thought leadership. This regularly provides us with the opportunity to work on global, innovative projects.

Our mission can be captured in one word: Authority. We want to be recognized as the authority in our field of expertise.

What makes us stand out? It's the little details, like our attitude, dedication to knowledge, and the belief in people's potential - emphasizing every team members development. Obviously, these things are not easy to present on paper – so make sure to visit us to see it with your own eyes!

Now, we've talked a lot about ourselves – but we'd love to hear more about you.

Send us your resume to start the conversation and join the #Xebia.

We are looking for an experienced Enterprise Architect to take ownership of the IT Service Management domain within a mature Enterprise Architecture function. This is a strategic role focused on aligning tools and IT services with organizational goals, stakeholder needs, and certification requirements.

The organization operates on a modular platform architecture—each component is developed independently, but all follow a unified architectural vision under the oversight of the EA team. The EA function follows a structured, high-level approach ("Ivory Tower") where each domain is managed by a dedicated architect.

The underlying infrastructure is based on OpenStack, with two public clouds (AWS and Azure) integrated beneath it. However, this position does not involve hands-on work with the cloud layer—the focus remains entirely on architecture at the enterprise level.

You will be:

shaping and maintaining a coherent architecture for the ITSM domain,
evaluating, selecting, and overseeing tools and solutions supporting ITSM (e.g., Jira, Confluence, Asset Management),
contributing to strategic planning based on the Flight Levels System Architecture (three levels of architectural planning),
collaborating with technical component teams and fellow enterprise architects,
communicating with diverse stakeholders and aligning their needs with the architectural vision,
ensuring compliance of tools and services with ISO certification standards,
balancing the development of new capabilities with the need to reduce technical debt.

Required profile