Customer Support Specialist

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary

The Customer Support Team is focused on providing the best customer service experience for our clients. The successful Customer Support Specialist, Appriss Insights will create customer satisfaction, use work opportunities to develop Omni Channel outcomes, and contribute insight for informed change.

What You’ll Do

• Respond to customer product inquiries via telephone or written format via internet-based email or chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
  
  

What Success Looks Like…

In 3 months…

• Integrated into a friendly and interactive team
• Fully skilled on all products
• Comfortable use of all necessary tools
  
  

In 6 months…

• Participate in one or more committees focused on the employee experience
• Comfortable taking a most call types without assistance
  
  

In 12 months…

• Participate in special projects
• Offer feedback to enhance process or improve procedure
• Eligible for promotion
  
  

What You Need

• High level of judgement and exceptional analytical ability
• Creativity in investigating customer problems and solutions within service agreements
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily activities with a customer-centric presence.
• Effective verbal and written communications skills to consult with management, business partners and vendors required.
• Documentation and quality assurance processes experience
• PC configuration and installation knowledge
• A remote work environment that is conducive to high quality interactions with customers and team members. This includes, but is not limited to, working from quiet space with minimal interruptions or distractions, and a strong internet connection.
• Available and working during scheduled hours.
  
  

Preferred Experience

• Successful customer service experience in a call-center setting
• Associates or Bachelor’s degree in Computer Science or related field
• IT Help Desk or PC setup experience
• A+ Certification and Network experience
• Leadership experience
  
  

What You Get

• Join one of the most innovative health technology companies in the country
• Have the autonomy to build something with an enthusiastically supportive team
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
• Receive competitive compensation, including equity, with health, dental, vision and other benefits
  
  

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.