Offer summary

Qualifications:

Fluent in Norwegian and proficient in English, Reside in Malta with valid work permit, Willingness to work night shifts and weekends, Previous experience in customer support is a plus, Comfortable using support software and tools.

Key responsabilities:

Provide prompt customer support in Norwegian

Troubleshoot and resolve customer issues efficiently

Document customer interactions and solutions

Collaborate with team members for problem-solving

Stay updated with products, services, and policies

Job description

Job Title: Norwegian Customer Support Advisor (Remote - Night & Weekend Shifts)

Location: Malta (Remote)

Type: Full-time

About Us:

We are a dynamic and innovative company dedicated to providing top-notch customer support services to our diverse client base. We pride ourselves on our multicultural team and our commitment to excellent customer service.

Role Overview:

As a Norwegian Customer Support Advisor, you will be responsible for delivering exceptional support to our Norwegian-speaking customers. This role involves working remotely from Malta during night shifts and weekends, ensuring that our customers receive timely and effective assistance no matter the time.

Key Responsibilities:

Provide prompt, courteous, and efficient customer support in Norwegian via email, chat, and phone.
Troubleshoot and resolve customer issues with a focus on high customer satisfaction.
Accurately document customer interactions and solutions.
Collaborate with team members and other departments to solve customer problems.
Stay updated with our products, services, and policies to provide accurate information to customers.

Requirements:

Language Skills: Fluent in Norwegian (written and spoken) and proficient in English.
Location: Must reside in Malta and possess a valid work permit.
Availability: Willingness to work night shifts and weekends.
Experience: Previous experience in customer support or a related field is a plus.
Skills: Excellent communication skills, strong problem-solving abilities, and a customer-centric mindset.
Technology: Comfortable using customer support software and remote communication tools.

What We Offer:

Remote Work: Enjoy the flexibility of working from home.
Competitive Salary: Attractive compensation package tailored to the night and weekend shifts.
Training: Comprehensive training to help you succeed in your role.
Career Growth: Opportunities for advancement within the company.
Supportive Environment: Join a friendly and supportive team that values your input and well-being.