Specialist - Finance Shared Services-2

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

For more information, visit Lowes.com.

About the Team

This role focuses on processing Handling Disputes, Returns reviewing for proper documentation and approvals received and invoices received in system

Job Summary:

The RTM Chargeback Specialist is responsible for reviewing the chargebacks disputed by vendors and ensuring accurate chargebacks in accordance with vendor agreements. This role plays a key part in maintaining healthy vendor relationships, review the chargeback disputes and supporting operational efficiency within the finance teams. The ideal candidate has experience in retail operations, understands vendor compliance standards, and is comfortable working with cross-functional teams and large datasets.

Roles & Responsibilities:

Core Responsibilities:

• Finance:

• Coordinate and process RTM chargebacks, ensuring accurate documentation and compliance with contractual agreements.
• Review and validate return authorizations (RAs), credit memos, invoices, and supporting documentation.
• Work closely with merchandising, accounts payable, inventory control, and logistics to validate and support return transactions.
• Perform root cause analysis for recurring issues and recommend process improvements.
• Maintain accurate and organized records of all RTM transactions for audit and reporting purposes.
• Ensure adherence to all financial, regulatory, and company policies in the RTM process.
• Support month-end close processes and financial reconciliations related to RTM and chargebacks.
• Monitor key performance indicators (KPIs) related to chargeback processing time, accuracy, and recovery rate.
• Participate in internal and external audits as required.

• Suggest process improvement ideas
• Support the additional work load within or beyond your respective processes as and when required
• Development of trackers for self and team is must
• Recommend improvements to streamline RTM processes, reduce delays, and optimize recovery.
• Proactively interacting calls with partners and sharing or taking process related informations\updates
• Training opportunities to be utilized proactively
• Works in collaboration with OPS Lead and Partners to understand challenges/concerns/process updates/exceptions and address them in a timely manner with proper document.

Years of Experience:

6+ Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Education level: Bachelor's Degree

Field of Study: Business, Finance, Economics, Accounting or a related field

Skill Set Required

Primary Skills (must have)

• Excellent analytical skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks under deadlines.
• Strong understanding of financial documentation (credit memos, invoices, GL accounts).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.