ServiceNow CMDB Solutions Consultant

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience., 3+ years of experience with ServiceNow focusing on CMDB, Discovery, and Service Mapping., Deep expertise in Common Service Data Model (CSDM) 4.0 and ITIL processes., ServiceNow Mainline Certifications in Discovery and Service Mapping are required..

Key responsabilities:

  • Provide catalog and CMDB modeling and advisory for clients.
  • Assess current state processes and tools, defining solution requirements and implementation plans.
  • Model network, storage, and compute infrastructure within the ServiceNow CMDB.
  • Oversee team members in configuration and development tasks related to ServiceNow CMDB.

Windward Consulting logo
Windward Consulting Information Technology & Services SME https://www.windward.com/
51 - 200 Employees
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Job description

Description
Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a high caliber, multidimensional ServiceNow CMDB Solution Consultant to provide catalog and CMDB modeling and advisory for clients. Successful candidates will have a strong background in IT Service Management processes and solutions and possess expertise with depth in ServiceNow CMDB. You will be working with our clients to model network, storage, and other infrastructure in within the CMDB.  Efforts will include assessing current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans.   Solutions Consultant must have deep experience in configuration and development with ServiceNow CMDB, as both implementation work and oversight of team members are required.    
Required Skills:
  • ServiceNow Mainline Certifications in Discovery, Service Mapping
  • ServiceNow Micro-certifications in  CMDB.
  • Expertise in at least three full lifecycle ServiceNow implementations
  • 3+ years of experience with ServiceNow with a strong focus on the CMDB, Discovery, Service Mapping, Enterprise Architecture (formerly APM) and integrations
  • Deep expertise in Common Service Data Model (CSDM) 4.0 and consulting on implementation with large enterprises.
  • Deep experience modeling network, storage and compute infrastructure in ServiceNow CMDB.
  • Understanding of application and infrastructure architectures as they apply to CMDB population, including cloud, networking, compute platforms, containers, and application services.  
  • 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions
  • 8+ years of professional services/consulting experience
  • 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
  • Demonstrable experience with ServiceNow JavaScript and glide queries
  • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
Desired Skills:
  • ServiceNow Certified System Administrator Certification (CSA)
  • Web Development experience a significant plus
  • Javascripting experience
  • ITIL®v3 Expert designation

Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Location:

  • Remote

Travel Required:

  • None

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
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Other Skills

  • Social Skills

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