Information Services Project Manager

Qualifications

• Bachelor’s (BS) Degree in Information Systems, Computer Science, Business Administration, Healthcare Administration, accounting or related field and minimum 5 years project management experience for IT projects and implementations with a minimum 2 years of experience User Acceptance Test (UAT) plans/scripts. Agile Project Management experience is preferred.
• Project Management Professional (PMP and/or PMI-ACP) active certification and Scrum Master certification required.
• Proven experience in project documentation (charters, project management plans, requirement, design documents, test plans, etc.).
• Advanced knowledge and demonstrated ability in developing and maintaining project schedules and utilizing Microsoft Project (or similar scheduling tools), and experience with other Microsoft Office Suite products, and high degree of comfort learning new technologies and systems.
• Excellent knowledge of English and ability to create, present, research and report project status and dashboarding to Project Teams, program and operational areas, executives, and stakeholders.
• Experience leading, motivating, and managing various project and program team sizes, including internal, external, and vendor resources, while holding the project team accountable for performance.
• Ability to manage project progress, risks/issues, scope, defects, timeline, and cost impacts and mitigations to ensure project alignment with goals/objectives.
• Ability to organize, plan and prioritize work. This includes the development of project goals and objectives to prioritize, organize and accomplish duties and responsibilities, as well as the use of critical thinking to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent time management skills, results oriented, proactive, and flexible.
• Demonstrated ability to comprehend and implement new technologies, products or services, including effectively managing multiple projects and tasks.
• Demonstrated ability to initiate, facilitate, develop, and document business and technical criteria into functional/non-functional requirements with various program, operational, technical areas both internal and/or external.
• Desired experience with the creation of user stories and/or use cases.
• Desired experience with initiating, facilitating and documenting sprint planning within the Agile framework and methodology.
• High degree of detail orientation and organizational skills, and a demonstrated ability to take initiative, ask questions, prioritize, and multi-task. 
• Exceptional ability in developing constructive and cooperative working relationships as well as coordinating efforts and priorities with competing demands.
• Broad knowledge of corporate tech environment including Programming, cloud, LAN, ERP networks, hardware, etc.
• Advanced understanding of health care insurance practices and policies and employee benefits products and services, including the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
•  Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
• Home router with wired Ethernet (wireless connections and hotspots are not permitted).
• A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
• A functioning smoke detector, fire extinguisher, and first aid kit on site.

Duties And Responsibilities

• Define project missions, goals, tasks, resource requirements, timeline, scope, budget, and service levels. Communicate with IT, program, and operational staff relative to the project assigned.
• Create supporting project documentation to establish the project within the Portfolio and initiate the effort (e.g., Project intake form, Project Charter, Project Plan, Detailed requirements, etc.).
• Establish project resource continuity and participant responsibilities for participation in work sessions, scope and design walkthroughs, scrum ceremonies, and weekly status meetings.
• Prioritize project within the development and implementation of IT and Business Operational projects and procedural enhancements.
• Lead requirements gathering, perform process analyses, create procedural documentation, lead project and developer teams, direct training management, and non-management staff, and establish processes to monitor and sustain effective project progress, risk/issue identification, and scope changes.
• Direct, oversee, and monitor test planning, initiation, and progress for internal and external testing efforts through system, integration, and UAT. Define and institute test metrics to denote progress and readiness for implementation of system changes.
• Support and direct Organizational Change Management (OCM) and training readiness and documentation activities to ensure a smooth and supported implementation through transition to post go-live operations.
• Coordinate help desk support readiness for implementations and defect management.
• Manage project budget, resource allocation, project plan, project trackers and project timelines as required to deliver projects on-time, within scope and budget.
• Perform Project lessons learned to incorporate best practice and experience recommendations for continuous IT, program, and operational process improvements.
• Functions as a Lead in planning and reviewing proposed system and operational enhancements, providing a holistic voice to potential business/technical requirement considerations and project/ portfolio impacts.
• Manage project Teams through all project phases and provide day-to-day direction to cross-functional implementation and support teams.
• In consultation with the appropriate manager, recruit, interview and select staff with appropriate skills for the project activities and lead group to ensure project completion.
• Provide technical and functional assistance to project and Agile Team members during all stages/sprints of the project.
• Initiate and participate in defining system and operational key performance indicators for implementations and maintenance and operations.
• Provide oversight of project installations and system maintenance implementations to support risk/issue resolution, mitigations, and performance optimization.

• Communicate expectations to partners and teams, gaining acceptance to accomplishing customers’ business goals and objectives.
• Establish communication plans and schedules to update program, operations, executives, and stakeholders on project and portfolio progress.
• Produce status reports on all IT and operational projects to measures project performance and generate supporting reports.
• Support organizational efforts to eliminate silos and improve interdepartmental collaboration and potential integration of system and project efforts.
• Lead or support initiatives to improve member data acquisition and analytics in support of the organizational mission to bring value to members and improve the customer experience.
• Support internal practice development efforts to help fuel growth and support initiatives.
• Assist in implementation change programs in both a project management, business analysis, or other assigned roles.
• Provide mentorship, training, and support to other team members relative to best practices and tools in project management, product management, requirements gathering, and documentation.

• Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.

• Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet. 
• Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.  
• Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).  
• All other duties as assigned.    

Physical Demands/Work Environment