Offer summary

Qualifications:

5+ years of experience in account/customer management, 2 years of experience in business development preferred, Strong interpersonal and communication skills, Proficient in HRMS platforms and Microsoft Office applications.

Key responsabilities:

Manage the successful implementation of Workday solutions for customers

Oversee client engagement and ensure customer satisfaction during implementation

Coordinate project timelines, resources, and deliverables

Build and coach a team to ensure delivery excellence and growth.

Job description

Are you interested in joining a first-of-its-kind Workday partner exclusively focused on the Workday Talent Lifecycle? Do you enjoy empowering organizations to help their people develop and grow? Are you passionate about the future of work, talent intelligence technology, and the Skills paradigm shift? Do you want to get in on the ground floor of a thriving startup? If so-come join the Skill Squad!

As a Sr. Engagement Manager you will fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions. You’ll take accountability for the complete delivery lifecycle. You’ll manage all aspects of your projects. This will include project planning, resourcing, milestone tracking, budget and financial management, and customer satisfaction. 

Responsibilities

Client Engagement & Relationship Management

Works directly with clients to define and oversee execution of engagements. 
Responsible for client satisfaction during the implementation
Continually seek opportunities to increase customer satisfaction and deepen client relationships. 
Have a broader understanding of the business context and strategic goals of the project, enabling them to make decisions that align with the overall objectives of the organization.
Serve as the primary point of contact for all project stakeholders, including team members, clients, and senior management. This centralized communication helps in streamlining decision-making and resolving conflicts.

Project Execution

Responsible for coordinating and managing various aspects of the project, including timelines, resources, and deliverables. This involves ensuring that the project stays on track and that all team members are aligned with the project goals.
Identify and mitigate project risks, which may not always be apparent to individual team members. They can anticipate potential issues and take proactive measures to address them.
Work closely with the assigned team members to manage day-to-day activities across project phases.

Manager internal cross-functional trams in support of project needs.

Team Leadership

Build and coach a team of Delivery members to reassure delivery excellence and growth. 
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW.

Project Execution

Ensure projects are properly planned and staffed.
A concept of SDLC management and excellent proficiency in the project management industry standards.
Acting as a key point of contact for clients and stakeholders, managing expectations and resolving any issues
Ensure all business opportunities are maximized through proper and timely follow up, tracking, and looking for creative approaches to client needs.

Requirements

An experienced professional with 5+ years of experience in account/customer management (required).
Experienced in the business development for at least 2 years (preferred).
Proven track record of account growth.
An exceptional communicator displaying strong interpersonal skills.
Continuously displaying an aptitude for building relationships with professionals of all organizational levels.
Able to successfully problem-solve and negotiate as necessary.
Continuously showcasing high attention to detail and well-developed organizational skills.

Technology savvy including experience with a variety of HRMS platforms and Microsoft Office applications.

Ability to travel up to 20% (travel is infrequent but does happen from time to time)

We’re committed to providing jobs for all types and sizes, without discrimination based on race/color, religion, sexual orientation, gender identity, national origin, or veteran status

Applicants for employment must reside in the United States and must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Required profile