Offer summary

Qualifications:

Strong communication and customer service skills, Experience in logistics or healthcare coordination, Ability to problem-solve and troubleshoot effectively, Familiarity with cross-functional collaboration and team support.

Key responsabilities:

Triage and escalate calls to assess patient and referral needs

Address customer service questions and troubleshoot equipment issues

Provide timely feedback to field teams to enhance patient experiences

Support the development of employee programs that align with company values.

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement

This NLST Coordinator is responsible for the triage and escalation of calls, assessing patient and referral needs determining appropriate coordination of care to ensure patients do not encounter service failures. Duties include successfully addressing customer service questions, troubleshooting equipment issues and fielding complaints through appropriate corrective action. On-going coordination with the field operations team is essential to provide a positive customer service experience.

Key responsibilities for creating a positive, customer/patient-centric environment include:

Evangelize our disgruntled customers and turn them into our biggest fans.
Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
Proactively create a better customer/patient experience.
Be a champion of the employee experience and drive our unique company culture.
Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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