Offer summary

Qualifications:

Proactive communicator with excellent problem-solving skills., Experience in CAM or CORD roles with a deep understanding of workflows., Collaborative mindset with the ability to influence across teams., Passion for excellent service and customer outcomes..

Key responsabilities:

Act as the key liaison for partner communication and case escalation in RP meetings.

Support CAMs and CORDs with lead activity and ensure fast, effective responses.

Oversee the pod’s sign-off process to meet deadlines and SLA expectations.

Champion service quality and implement solutions collaboratively to remove operational blockages.

Job description

This is a remote position.

This position is open to internal applications only

TMP 2.0 is about evolution, excellence, and exceeding expectations — both for our customers and ourselves. This transformation phase is designed to streamline operations, enhance collaboration, and empower every team member to perform at their best.

At its core, TMP 2.0 is a reflection of our mission to be amazingly helpful — not just in what we do, but in how we do it.

The Key Account Manager role is a key part of that vision: one that removes friction, improves communication, and lifts service standards across the entire customer journey.

You will serve as the bridge between the CAMs, CORDs and Consultant teams within their assigned pod. They coordinate workflows, remove obstacles, and act as the quality gatekeeper — ensuring that SLAs are met, service standards are maintained, and that internal collaboration runs like clockwork.

This is a dynamic role for someone who enjoys stepping in to solve problems, loves working across different teams, and takes pride in driving both excellence and efficiency.

Key Responsibilities

Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation

Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses

Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met

Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage

Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes

Help train and guide CAMs as they take over lead activity, especially as AI begins to automate elements of document collection

Champion service quality, identify operational blockages early, and implement solutions collaboratively

Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod

From time to time, this role may also involve the occasional face-to-face meeting with Registered Providers (RPs). These will be rare, but we see them as a great opportunity for growth — helping you build stronger working relationships and gain valuable real-world insight into the partnerships that power TMP