Software Implementation Consultant

At Totalmobile, we’re on a mission to revolutionise Field Service Management. Our software supports over 1,000 organisations and 500,000 workers, helping them deliver exceptional services while achieving a real return on investment. With solutions covering mobile workforce management, scheduling, lone worker protection, and field intelligence, we empower businesses and public sector organisations to operate more efficiently.

We are looking for a Software Implementation Consultant with experience in work/job order scheduling software within the housing sector. If you have a track record of successfully implementing software solutions in social housing, local government, or related industries, we want to hear from you.

The Product

You will be responsible for implementing Connect, our cloud-based work order management solution. Designed to provide end-to-end job management, Connect offers organisations enhanced operational control and visibility, ensuring they can efficiently manage and optimise their field service operations. As a fully integrated solution, it streamlines workflows, improves efficiency, and empowers businesses to deliver exceptional service through a centralised, cloud-based platform.

The Role

In this role, you will oversee the full project lifecycle, from initial consultation and design to configuration, training, and go-live support. You will work closely with customers to tailor our solutions to their specific needs and collaborate with internal teams, including developers, account directors, and project managers, to ensure successful implementation. You will also provide support for pre-sales and after-sales activities and regularly report on project progress to the Managing Consultant.

Skills and Experience

To be successful, you will have at least three years’ experience in a customer-facing software implementation role. You will have expertise in implementing work order scheduling software and a strong understanding of the full project lifecycle, including process analysis, configuration, training, and post-implementation support. Strong technical skills are required so proficiency in MS SQL Server and advanced skills in MS Office (Excel, Word, PowerPoint) are essential.

Excellent communication and interpersonal skills are a must, as you will need to explain technical concepts in business terms to both customers and internal teams. Strong analytical and problem-solving skills, along with the ability to work both independently and as part of a team, will help you thrive in this role. You should also be well-organised, detail-oriented, and able to manage multiple projects effectively.

At Totalmobile, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages of their journey with us.