Product Operations Manager

Job Description:

About the Role

We're seeking a highly process-oriented Product Operations Manager to drive excellence in our product development lifecycle and to help us scale our operations and enhance our product delivery. The Product Operations Manager will be a critical bridge between our product, technology, and service delivery teams. In this role, you will be responsible for the process, systems, and tools our Product Management team uses in the development, launch, and maintenance of our technology solutions. 

Responsibilities

• Process Design & Optimization: Develop, document, and implement scalable operational processes for product delivery and service operations

• AI & Technology Integration: Leverage AI tools and emerging technologies to automate repetitive tasks, enhance bug detection, and improve development processes

• Data Analysis & Reporting: Analyze operational data to identify trends, bottlenecks, and opportunities for improvement; create dashboards and reports to track key performance metrics

• Prioritization Framework: Create frameworks for prioritization of different problems or ideas

• Issue Triage: Establish effective triage processes for issues of varying criticality levels

• Operational Troubleshooting: Investigate and resolve operational issues, driving root cause analysis and implementing preventive measures

• Continuous Improvement: Drive a culture of continuous improvement by regularly reviewing and refining operational processes

• Scalability Planning: Develop strategies for scaling operations to support business growth and increasing product complexity

• Change Management: Lead the implementation of new processes, tools, and technologies across the organization

• Documentation & Training: Create comprehensive documentation of operational processes and provide training to product management team members

• Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Success, and Service Delivery teams to align product functionality with operational needs

• Product Releases: Communicate releases and updates to internal teams and customers

• This is a people manager position

Requirements

• 3+ years of experience in operations, product management, or related roles within technology or technology-enabled services companies (healthcare experience not a requirement!)

• Strong organizational and planning skills with ability to deliver in a fast-paced environment

• Experience working with technical teams including engineers, analysts, designers, and product managers

• Bachelor's degree in Business, Operations, Engineering, or related field

• Strong analytical skills with the ability to translate data into actionable insights

• Experience with process design, implementation, and optimization

• Excellent project management skills and ability to manage multiple priorities simultaneously

• Strong communication and interpersonal skills, with the ability to effectively collaborate and synthesize feedback from diverse stakeholder groups

• Proficiency with productivity and project management tools (e.g., Clickup, Freshservice)

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$157,000 - $179,000 Annually

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.