Offer summary

Qualifications:

2.5-5 years of experience in customer service or sales, preferably in e-commerce or manufacturing., Strong English proficiency, both verbal and written, with excellent customer engagement skills., Proficiency in Microsoft Office, CRM systems, and phone-based order management., Strong organizational skills and problem-solving abilities to manage customer inquiries and technical issues..

Key responsabilities:

Handle inbound and outbound calls regarding orders, product quotes, and technical questions.

Assist customers with order placement, provide status updates, and process orders via phone or online.

Ensure proper processing and shipping of samples, and organize sample replenishment in the warehouse.

Conduct virtual sample presentations and provide technical assistance to customers regarding product installation.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Experience: 2.5-5 years in a customer service or sales role, preferably in e-commerce or manufacturing. Communication Skills: Strong English proficiency, both verbal and written, with excellent customer engagement skills. Tech Savvy: Proficiency in Microsoft Office, CRM systems, and phone-based order management. Problem Solving: Ability to handle product inquiries, quotes, and troubleshoot technical issues. Detail Oriented: Strong organizational skills to manage customer inquiries, sample processing, and freight coordination. Availability: Willingness to work during peak hours from 5 AM to 3 PM PST (US).

Core responsibilities:

Inbound & Outbound Calls: Handle incoming inquiries about orders, product quotes, and technical questions, and make follow-up calls to customers who ordered samples. Order Management: Assist customers with order placement, provide status updates, and process orders via phone or the online store. Sample Management: Ensure samples are processed, labeled correctly, and shipped. Organize sample replenishment in the warehouse. Customer Follow-up: Reach out to customers who received samples to answer questions and assist with finalizing purchases. Technical Assistance: Provide customers with product installation information and troubleshoot any issues regarding brick tile applications. Virtual Meetings: Schedule and conduct virtual sample presentations via video conferencing to showcase products and assist customers with their selections. CRM Management: Keep CRM systems up to date with call logs, customer interactions, and sales tracking.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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