Offer summary

Qualifications:

Strong communication skills, both written and verbal., Ability to prioritize tasks effectively and display patience and empathy., Knowledge of banking services and procedures is preferred., Experience in customer service roles is beneficial..

Key responsabilities:

Act as the first point of contact for banking inquiries and concerns.

Assist existing and prospective clients through inbound calls.

Resolve issues related to retail, commercial, and online banking.

Identify and refer cross-sell opportunities to enhance client service.

Job description

This is a remote position.

About the Client

Established in 1898 and headquartered in Raleigh, North Carolina, the client is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The client serves customers through a network of branch offices, telephone banking, online banking, and ATMs. They have also recently merged with CIT Group Inc.

What to Expect

On a daily basis for the Program:

Serve as an initial point of contact on banking inquiries and concerns.
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identify cross-sell opportunities and make referrals as appropriate.
Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.