Offer summary

Qualifications:

High School Diploma or G.E.D. required., Minimum of 2 years of corporate-level customer service experience., Working knowledge of Microsoft Word and Excel., Excellent verbal and written communication skills..

Key responsabilities:

Enter and close orders for assigned vendor and client accounts.

Validate client orders to ensure all requirements are met.

Establish and maintain relationships with clients and vendors.

Document new processes and provide recommendations for improvements.

Job description

Essential Job Duties

Enter orders into assigned vendor and client accounts

Close orders from assigned vendor and client accounts
Validate orders placed by clients to ensure all requirements are met
Assist in preparing for client and vendor reviews
Answer phones to answer client questions, or redirect calls as necessary
Establish relationships with clients and vendors to assure confidence and trust in our business
Research orders to ensure timely processing and correct any issues, as necessary
Contact clients when additional information is needed
Provide recommendation of areas in need of improvement and enhancement
Document new processes when implemented
Maintain integrity and meeting superior quality standards

Education & Qualification Requirements

High School Diploma/G.E.D. required.
A minimum 2 years’ prior corporate-level customer service experience required.
Ex
Working knowledge of Microsoft Word and Excel.
Excellent verbal and written communication skills.
Adaptable to office and home office environments.
Demonstrated ability to organize and manage multiple priorities.

Measurements of Success

Provide high level of customer service to vendors and clients ensuring that they have all information needed to conduct business.
Effectively communicate information, complaints, and issues to and from our vendors and clients to key stakeholders.
Able to provide quality and reliable assistance as it relates to the orders of clients and vendors.

Required profile