Offer summary

Qualifications:

Minimum of 10 years experience with Oracle ERP, including 5-7 years in Oracle Cloud., Hands-on experience with Oracle Cloud Financials is essential., Experience with end-to-end Oracle Cloud ERP implementations is required., Strong leadership skills and ability to work in a consultancy environment are preferred..

Key responsabilities:

Act as the primary point-of-contact for assigned clients and ensure effective engagement.

Provide day-to-day support for Oracle applications and resolve client tickets.

Assist in transitioning clients into Managed Services after implementation.

Identify and communicate issues and risks, escalating to Senior Management as necessary.

Job description

Accelalpha is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Accelalpha will be the hiring entity. By proceeding with this application, you understand that Accelalpha will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/careers/us-en/privacy-policy/”.

Accelalpha, an IBM company

We are a trusted leader in implementing, integrating, and managing Oracle Cloud Applications. As part of IBM, we leverage the combined strengths of two industry powerhouses to provide clients with cutting-edge solutions that transform their businesses.

Our commitment to employee development is reflected in our award-winning Learning & Development (L&D) team, recognized by the BEST Award. As a certified Great Place to Work for the past six years and a Fortune 100 Best Workplace, we prioritize work-life balance and a supportive, inclusive culture.

Job Description

A Managed Services Team Lead is expected to engage in activities in support of day-to-day managed services activities. The Team Lead is an experienced consultant who can support Oracle Cloud Financials (AR, AP, GL, FA and CM). Additional experience with other areas of Oracle Cloud ERP (e.g. Accounting Hub, Projects, Tax, Reporting) would be an advantage.

Key Responsibilities:

Serve as primary point-of-contact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services.
Provide day-to-day Oracle application support for assigned clients. Be hands-on with client ticket resolution.
Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs.
Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed.
Assist with transitioning clients into Managed Services post implementation go-lives and newly signed clients.
Identify, manage and communicate issues and risks, escalating as required to Senior Management.
Understand client needs and proactively make suggestions that will improve customer satisfaction.

Qualifications and Skills:

Minimum of 10 years experience with Oracle ERP, with at least 5-7 years within Oracle Cloud.
Hands-on and demonstrable experience and knowledge of Oracle Cloud Financials is a must.
Experience with other areas of Oracle Cloud ERP a nice to have.
Experience with end-to-end Oracle Cloud ERP implementations – configuring, implementing and troubleshooting, upgrading and support.
Ability to maintain performance and take a leadership role during times of crisis e.g. SEV1 tickets.
Experience working within a consultancy/systems integrator a bonus.
Committed team player who is willing to share, learn and support fellow team members.
Ability to be proactive and take initiative.

Location: Anywhere in the UK.

About the company

Our integration with IBM amplifies our capabilities, bringing enhanced innovation, expanded resources, and a broader global reach, allowing us to solve even the most complex business challenges with greater efficiency.

Specializing in supply chain and logistics optimization, procurement processes, customer experience enhancement, and enterprise-wide financial planning, we deliver end-to-end solutions that streamline critical business operations. As a Top 20 Global Partner for Oracle, we continue to empower our clients with deep expertise and comprehensive services tailored to their unique needs.

Our management team is made up of industry experts with decades of experience in their respective fields. Many of our consultants boast an average of more than 10 years of industry experience with multiple full cycle project implementations under their belt.

EEO Statement

Accelalpha is an Equal Opportunity Employer, and we make sure to comply with all laws and regulations that protect and enhance Diversity and Inclusion. All qualified candidates will receive consideration without regard to age, race, color, nationality, religion, sexual/gender orientation, disability, or any other legally protected status.

We are committed to building diverse and inclusive teams and an equitable workplace for all our employees across the globe.

Join our Talent Community

Do not miss any opportunity to join Accelalpha. Sign up here on our Career Site and receive notifications every time we have an open role that suits your profile. 

#LI-AV1

#LI-Remote

Required profile