Tech Support Engineer (Product Implementation) - Lithuania

OneMarketData is seeking a Tech Support Engineer to join our Implementation Team. In this role, you will play a crucial part in supporting our clients through product implementations, ensuring the seamless deployment and operation of our solutions in AWS-hosted environments and customer systems. Your technical expertise will help clients integrate and maintain our products, while you’ll collaborate with internal teams to troubleshoot issues and develop client-specific solutions. This is an exciting opportunity for individuals who are passionate about customer success and solving technical challenges.

Before proceeding with your application, please ensure you have reviewed the CONSENT NOTICE FOR HR AND RECRUITING provided by OneMarketData. We greatly appreciate your attention to this.

Tech Stack:

• OneTick: Proprietary time series database & streaming analytics engine
• Languages/Tools: Python 3, Pytest, JupyterHub, PyCharm (or other IDEs)
• Containerization & Orchestration: Kubernetes, Docker, Airflow
• Monitoring & Analytics: Sentry, Grafana, Prometheus
• CI/CD: GitLab CI/CD
• Collaboration Tools: Jira, Confluence (Scrum-based approach)

What You'll Do:

• Customer Support & Troubleshooting: Assist customers with their daily operations, troubleshooting and resolving issues related to product installation, configuration, and performance.
• Customization of Products: Write client-specific code on top of our core product offerings, adapting the product to meet customer requirements and optimizing their solutions.
• Client Installation & Configuration: Guide clients through product installations and configurations, ensuring that their systems are set up for success.
• Ongoing Maintenance & Issue Resolution: Maintain existing setups and collaborate with the product development team to fix code issues, ensuring that solutions remain effective and efficient over time.
• Client Communications: Serve as the primary point of contact for technical issues, providing clear communication and timely resolutions for implementation-related queries.
• SLA Management: Ensure that client Service Level Agreements (SLAs) are met, prioritizing tasks and issues to maintain high levels of service and customer satisfaction.
• Automation of Daily Routine: Identify opportunities for process automation to streamline daily tasks, improve system efficiency, and reduce manual intervention for both clients and internal teams.

What We’re Looking For:

• Analytical Skills: Strong problem-solving abilities to analyze and resolve technical challenges effectively.
• Python Expertise: Proficiency in Python programming with the ability to understand and modify product code to meet client needs.
• Product Understanding: Ability to comprehend complex product code and how it integrates into client environments.
• Communication Skills: Fluent in English, with the ability to effectively communicate technical concepts to clients and internal teams.
• Support Experience: Prior experience in client-facing support roles, with a strong focus on troubleshooting and issue resolution.
• Linux Proficiency: A solid understanding of Linux systems for both troubleshooting and system maintenance tasks.
• Detail-Oriented: A meticulous and goal-driven approach, with the ability to balance independent work and collaborative efforts to meet deadlines and client expectations.
• Willingness to Learn: An eagerness to learn our proprietary technologies (OneTick) and engage directly with customers to ensure their needs are met.

What We Offer:

• Full-time permanent employment with flexibility for remote work.
• Collaborative Work Environment: Join a supportive, mid-sized company with a friendly atmosphere where your contributions are valued and you can make a real impact without excessive bureaucracy.
• Challenging Projects: Work on exciting tasks for prestigious financial market players, including national regulators, central banks, and quantitative hedge funds.
• Competitive Compensation: Salary commensurate with experience, education, skillset, and local norms, with additional benefits discussed during the HR screening call.

Ready to make an impact? Join us at OneMarketData and help us support and implement cutting-edge solutions for our clients!

The position will require a background check, signed NDA, signed contract, and signed GDPR processor passthrough agreement (since we act as a data processor under GDPR).

Salaries will be commensurate with experience, education, skillset, and local norms.