Offer summary

Qualifications:

3+ years of experience in a consulting role, Strong technical aptitude in configuring and customizing SaaS platforms, Fluency in English, both spoken and written, Excellent problem-solving and communication skills..

Key responsabilities:

Maintain expert knowledge of the ClickUp product to support users

Manage a book of business focusing on implementations and delivery

Conduct remote training sessions for clients on platform functionality

Provide guidance and mentorship to team members across the support organization.

Job description

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best customer experience they've ever had.

As a Senior Digital Adoption Specialist, you'll play a critical role in enabling user success through delivery of our sold services to Micro and SMB customers.

The Role:

Maintain and expert knowledge of the ClickUp product to provide targeted support to ClickUp users.
Partner closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
Manage a book of business with a focus on implementations and recurring delivery
Deliver end-to-end configuration, and optimization of a customer's ClickUp Workspace
Create roadmaps to ensure our customer's are continuously receiving value.
Provide initial support for customer inquiries via email or the ClickUp platform.
Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.
Maintains expert knowledge of ClickUp's ICPs.
Provide guidance and mentorship to team mates across the support organization.
Attainment of team KPIs

Qualifications:

3+ years prior experience in a consulting role
Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
Fluency in English is required, both spoken and written.
Demonstrated ability to work effectively and autonomously with global customers across different time zones.
Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
Excellent problem-solving and troubleshooting skills.
Outstanding written and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Self-motivated, proactive, and able to work independently.
Preferred experience in SaaS PPM software or collaborative work management (CWM).

#LI-Remote #LI-NMR

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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