Offer summary

Qualifications:

Legally eligible to work in the Philippines., Strong fluency in verbal and written English., 2+ years in an Administrative or Operations role or similar., Proficiency with Google Suite, Trello, and CRM systems..

Key responsabilities:

Research and qualify new prospects using various tools and manage CRM records.

Launch cold email outreach campaigns and monitor their effectiveness.

Manage prospect inquiries and facilitate the progression of leads toward inspections.

Coordinate with crews for approved repair jobs and maintain accurate sales activity records.

Job description

⭐️ this is a full-time 100% work from home, Independent Contractor role for someone based in the Manila metro market. This role will work AEST hours ⭐️

The company: Our client is a growing Australian company that provides footpath and general maintenance repairs on behalf of public and private organizations nationwide.

Their innovative work generates a positive impact across a large number of communities by removing safety hazards, reducing injuries, access impediments and liability risk.

They continue to nurture a collaborative and inclusive work culture that draws on the diverse backgrounds and experiences of its team, including other valued long-standing team members based in the Philippines.

The role: The Business Development Representative is key to maintaining strong relationships with clients, ensuring their needs are met, and maximizing business opportunities. In this role you will serve as a key point of contact between our client and their customers (existing and potential customers!).

In this role you will offer a high level of support to our Business Development Manager. The intention is to take care of the more repetitive/ time consuming tasks involved with the sales process to free up the BDR to perform the more manual interactions to close sales.

The overall objective is for you to assist getting new clients to agree to an introductory “free trip hazard inspection and report”. You will also assist with getting “paid repairs” approved which generates revenue for the services the client provides.

In this role you will:

Research and qualify new prospects using tools like Apollo, ZoomInfo, Surfe, and mapping software; cross-check against CRM (Pipedrive) and import to appropriate pipelines.
Launch cold email outreach campaigns offering free trip hazard inspections; monitor deliverability and adjust strategy as needed.
Manage and respond to prospect inquiries; move deals forward or qualify out low-potential leads.
Collaborate with BDRs to ensure timely handovers and progress prospects toward free inspections.
Send proposals for paid trip hazard repairs; follow up on responses and manage progression toward closing.
Hand over qualified leads to BDRs at the appropriate stages for follow-through.
Schedule inspections once approved, ensuring inspectors have all necessary site info and instructions for seamless execution.
Set up approved repair jobs and coordinate with crews, providing clear instructions and all relevant details.
Maintain accurate and up-to-date sales activity records in CRM; consistently execute client interactions to high standards and in alignment with company values.
Handle client feedback per company processes, ensuring appropriate resolution and communication.
Manage subcontractor quotes by sending accurate job details, following up for prompt responses, and converting their quotes into client-ready formats.

About you:

Legally eligible to work in the Philippines.
Strong fluency in verbal and written English.
As an independent contractor, you must have your own laptop / computer and secure, high speed, secure internet access.
2+ years in an Administrative or Operations role (or similar)
Proficiency with Google Suite, Trello and CRM systems.
A great communicator who’s comfortable with emails, calls, and problem-solving on the fly.
A go-getter who’s ready to roll up their sleeves and make things happen.
Problem-Solving: Spot issues early, act quickly, and involve the right team members to ensure smooth client delivery.
Growth Mindset: Embrace daily growth and avoid complacency.
Most importantly, someone who’s positive, adaptable, and puts customers first!