Offer summary

Qualifications:

2+ years of experience in HR operations, IT support, or a hybrid role., Familiarity with onboarding processes and HRIS/LMS systems, preferably Absorb., Knowledge of both Mac and PC hardware and software environments., Strong organizational, communication, and collaboration skills..

Key responsabilities:

Serve as the initial point of contact for new hires on their first day, facilitating IT setup and support.

Partner with HR and IT to manage and improve the onboarding process and documentation.

Collaborate with experts to create and maintain internal training content within the LMS.

Assist with employee lifecycle events and maintain accurate employee records.

Job description

About the Role

Drips is seeking a detail-oriented and tech-savvy IT & HR Operations Coordinator to serve as a vital link between our IT and HR teams part time. This role ensures seamless onboarding for new hires, supports internal training initiatives, and helps optimize processes that enhance both employee experience and technical operations. You’ll be the first point of contact on new employees’ first day, setting the tone with a smooth onboarding walkthrough and support experience.

Key Responsibilities

Onboarding & IT Support

Serve as the initial point of contact for new hires on their first day, walking them through IT setup, tools, and systems
Partner with HR and IT to manage and continuously improve the onboarding process
Coordinate the provisioning of equipment, system access, and software tools for new employees
Ensure all IT onboarding documentation and checklists are accurate and up to date
Troubleshoot and escalate common onboarding tech issues

Training & Enablement

Collaborate with subject matter experts to create internal training content
Upload, organize, and maintain courses within our Learning Management System (LMS), preferably Absorb and Articulate
Monitor training completion and generate reports for compliance and engagement tracking
Support ongoing employee development initiatives and systems

HR Support

Assist with employee lifecycle events (onboarding, offboarding, internal moves)
Maintain accurate employee records and documentation
Support HR systems and tools; serve as a liaison for employee tech or access issues
Assist with engagement surveys, policy updates, or internal HR communications

What We’re Looking For

2+ years of experience in HR operations, IT support, or a hybrid role
Familiarity with onboarding processes and HRIS/LMS systems (Absorb LMS experience is a strong plus)
Knowledge and hands-on experience with both Mac and PC hardware and software environments
Strong organizational skills and a proactive, process-oriented mindset
Excellent communication and collaboration skills
Comfortable working cross-functionally and handling confidential information with discretion
Bonus: Experience with tools like Microsoft 365 tools including Outlook, Teams, SharePoint, Zoom, Rippling, ClickUp, similar platforms

Culture Fit & Impact:

At Drips, we value individuals who embody our culture and can make a meaningful impact on our team and company. Here's what we're looking for:

Embrace Core Values: Align with our core values of Lean, Happiness, Passion, Improve, and Team to contribute to our collective success.
Innovative Problem Solver: Demonstrate a passion for creating innovative solutions and tackling complex challenges.
Collaborative Spirit: Work effectively within a remote-first community, fostering a supportive and engaging environment.
Direct Impact: Make tangible contributions to our company's growth and success, knowing that every team member's efforts are valued.
Personal Growth: Seek continuous improvement and personal development, leveraging feedback and learning opportunities.
Positive Attitude: Bring a solutions-oriented mindset, focusing on positivity and gratitude in interactions with teammates.
Ownership and Accountability: Take ownership of your work and growth opportunities, showing dedication and responsibility in all tasks.

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