Offer summary

Qualifications:

Experience in the online retail or e-commerce industry is essential., Proficiency in order management and inventory control within an e-commerce context., Advanced skills in Excel, including VLOOKUP and Pivot Tables, are required., Strong communication and problem-solving abilities are necessary for effective coordination..

Key responsabilities:

Oversee and manage purchase orders and cost entries with precision.

Investigate and resolve operational issues related to orders and payments.

Liaise with suppliers and stakeholders to handle internal and external inquiries.

Generate and maintain detailed reports using Excel for data analysis.

Job description

Our client is a leading international online retailer with a strong presence in Australia, New Zealand, and South-East Asia. They operate under multiple renowned brands, offering customers access to premium products at discounted prices.

They are now seeking a motivated and customer-focused Operational Support Coordinator to assist in managing purchase orders, investigating operational issues, and ensuring seamless workflows in an e-commerce environment.

Job Responsibilities:

Oversee purchase orders, import pricing, and cost entries with high accuracy.
Investigate and resolve operational issues related to orders, payments, and inventory discrepancies.
Manage internal and external inquiries, liaising with suppliers and key stakeholders.
Generate and maintain reports using Excel (VLOOKUP, Pivot Tables, and data analysis).
Collaborate with finance, procurement, and warehouse teams to optimise operational processes.

Requirements

Must have an Online Retail or E-commerceIndustry experience.
Experience in order management, inventory control, and operational support in an e-commerce setting.
Strong problem-solving skills to identify and resolve issues efficiently.
Advanced Excel proficiency (VLOOKUP, Pivot Tables, data tracking).
Familiarity with ERP or order management systems (e.g., Shopify, Magento, SAP).
Excellent communication skills to coordinate across teams and suppliers.
Ability to multitask, prioritise, and meet deadlines in a fast-paced environment.

Benefits