Offer summary

Qualifications:

Minimum 3 years of experience in fraud prevention or a similar role in a high-volume, card-not-present environment., Demonstrated experience with chargeback management and dispute resolution, preferably using Stripe., Strong attention to detail and analytical thinking skills., Excellent written communication skills for effective dispute responses..

Key responsabilities:

Monitor and review credit card and digital wallet transactions for suspicious activity.

Investigate flagged orders and prevent potentially fraudulent transactions from being fulfilled.

Manage chargebacks and disputes, primarily through Stripe, by gathering and submitting evidence.

Collaborate with internal teams to address fraud-related issues and recommend updates to fraud prevention policies.

Job description

Company Overview

WindshieldHUB is a fast-growing, technology-driven auto glass service platform trusted by over 1 million drivers across the United States. Customers can instantly book, schedule, and pay online—without ever stepping foot in a shop. We accept a wide range of payment methods including credit cards, Apple Pay, Google Pay, Amazon Pay, and offer financing options through AfterPay, Affirm, and Klarna. As a company that operates heavily through digital payments, fraud prevention is a mission-critical function for our success.

Position Summary

We are looking for an experienced Fraud Prevention Specialist to join our remote team and take full ownership of fraud monitoring and chargeback management. This role is ideal for someone based in Cebu City, Philippines with a strong background in identifying and stopping fraudulent transactions and managing payment disputes—especially through Stripe.

Key Responsibilities

Monitor and review incoming credit card and digital wallet transactions for suspicious activity.
Investigate flagged orders and stop potentially fraudulent transactions before they are fulfilled.
Manage and respond to chargebacks and disputes, primarily through Stripe, by gathering and submitting compelling evidence.
Track dispute outcomes and provide regular reports on trends and opportunities for improvement.
Collaborate with internal teams (Customer Service, Finance, Tech) to address fraud-related issues.
Recommend and help implement updates to fraud prevention policies and detection tools.
Stay informed about current fraud trends, chargeback regulations, and industry best practices.

Required Qualifications

Minimum 3 years of experience as a Fraud Prevention Specialist or similar role in a high-volume, card-not-present environment (e.g., e-commerce or online services).
Demonstrated experience with chargeback management and dispute resolution, preferably via Stripe.
Strong attention to detail, investigative mindset, and analytical thinking.
Excellent written communication skills for submitting effective dispute responses.
Ability to work independently, manage priorities, and meet deadlines in a remote setup.

Preferred Qualifications

Familiarity with fraud tools such as Sift, Kount, Riskified, or equivalent.
Experience handling transactions through multiple payment channels (Apple Pay, Amazon Pay, etc.).
Exposure to U.S.-based payment platforms, digital financing providers, and fraud practices.

What We Offer

Fully remote work environment – work from the comfort of your home.
Opportunity to make a meaningful impact and protect the company from financial risk.
Work with a collaborative and supportive global team.
Competitive compensation based on experience and qualifications.