Commercial Lease Administrator 3

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click into the link. If you are unable to view the job posting, please reach out to your Talent Acquisition representative. 

Is your current job a nightmare? Make it a dream job at Mattress Firm®!  

Join Mattress Firm – America’s most trusted authority on sleep and be part of our noble purpose to help people sleep well to live well. In addition to on-the-job training and career growth opportunities, we offer an extensive range of benefits designed to support you, your family, and your future. 

The Commercial Lease Administrator 3 (Remote) analyzes and Interprets Lease Agreements and their ancillary documents to ensure proper application and compliance regarding billing and payment and disputes expenses when necessary. This role ensures landlord accounts are balanced, reconciles all arrears for designated market split, and provides excellent customer service to all landlord personnel. 

 
Essential Responsibilities 

• Analyze and interpret lease agreements and their ancillary documents to ensure proper application/compliance regarding billing and payment, and dispute expenses when necessary. 

• Analyze landlords' account ledgers in comparison with tenant’s (MFRM) payment history to reconcile outstanding balances. 

• Analyze landlords' year-end billings to verify accuracy and lease compliance. 

• Review and code landlords' invoices. 

• Generate entries for accounting system. 

• Review and code checks received from landlords. 

• Review accounts and initiate contact with landlords to collect arrears. 

• Abstract additional rent data into Lucernex. 

• Review and facilitate landlord entity changes and address changes. 

• Escalate disputes/billing discrepancies to Lease Administration Supervisor. 

• Review and process defaults for designated segment of store/warehouse portfolio. 

• Interface with Maintenance, Construction, and Real Estate departments to facilitate resolution of outstanding issues. 

• Complete all required training modules and certifications prior to the due date. 

• Ensure all safety policies and procedures are followed to ensure a safe work environment for all. 

• Communicate professionally with all internal and external contacts. 

• Follow all company policies and execute company standards on appearance and functionality as well as appropriate brand representation. 

• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations. 

Non-Essential Responsibilities 

• Execute company initiatives and other activities requested by supervisor. 

• Update job knowledge by participating in educational opportunities. 

• Contribute ideas on ways to optimize or improve the team, department, and the company. 

Education 

• High School diploma or equivalent required. 

• Bachelor's Degree Business, Finance, or related field, and/or equivalent experience preferred. 

Professional Experience 

• 5+ years accounting, property administration or legal experience related to commercial real estate. with a large multi-site commercial tenant or landlord required. 

• 2+ years background in auditing or related real estate experience preferred. 

Skills List 

• Service oriented, and self-motivated with exceptional communication skills. 

• Capacity to consistently demonstrate and reinforce expected behavior that drives performance and is consistent with the organization’s core values and ethics and focus efforts on critical activities that yield high impact and effectively achieve results. 

• Basic math skills.  

• Analytical with strong problem-solving abilities and creative resolution skills. 

• Ability to prioritize workload and meet multiple deadlines simultaneously in a fast-paced environment. 

• Ability to work well independently as well as effectively contribute to a team environment. 

• Ability to read, interpret, and apply lease language and documents such as policy and procedure manuals. 

• Willing and able to make difficult decisions while understanding when to gain consensus. Ability to calculate risk factors in measuring potential obstacles and assess possible outcomes. Consistently seeks information to support informed decision-making. 

• Consistently capable of demonstrating fairness, trustworthiness, and truthfulness. 

• Ability to build a common identity with others that aligns with company goals and fosters mutual respect. Demonstrates integrity by living the company values in their relationships. Shows respect for other’s contributions and gives honest feedback that is positive and constructive. Seeks to understand before being understood. 

• Can settle differences in difficult situations between internal or external groups. Ability to win concessions without damaging relationships, can be both direct and forceful while having a good sense of timing and gaining trust of all parties. 

• Adept at understanding the external landscape and staying up-to-date on local, national, and international policies and trends that affect the business function, as well as identifying ways to capitalize on new opportunities. 

• Able to use time effectively while concentrating on more important priorities and quickly modify behavior to deal effectively with change in the work environment. Able to efficiently manage shifting priorities to drive the best outcome for the business while supporting the team. 

• Willing and able to welcome honest and open dialogue among the team and actively listen. Open to and encourages constructive feedback from peers, supervisors, and team. 

Knowledge 

• Microsoft Office: High 

• Basic GL Understanding: High 

• Familiar with Account Reconciliations: High 

• Familiar with General Ledger: High 

• Familiar with Commercial or Institutional Real Estate Leases: High 

• Familiar with Year-end Expense Reconciliations: High 

• Familiar with Lucernex: High  

• Familiar with Reviewing Accounts for Estoppels: High  

California Residents  

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable. 

#LI-Remote