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Customer Support Engineer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

5-6 years of experience, Knowledge of Zendesk, Skills in process handling tickets, Experience with ADO and Backlog prioritizing, Ability to reproduce and manage bug resolutions.

Key responsabilities:

  • Communicate with end users
  • Manage and resolve bug issues
  • Organize and prioritize support tickets
  • Identify trends and improve processes
  • Utilize tools/scripts for user support
CloudRay logo
CloudRay Human Resources, Staffing & Recruiting SME https://www.cloudrayinc.com/
51 - 200 Employees
About CloudRay
With over 25 years of expertise, CloudRay is a trailblazer in IT Consulting, IT Staffing, and Industrial Staffing solutions. Our founder's profound industry knowledge forms the cornerstone of our success across these three domains. In IT development, we excel in Software Application Design, Architecture and Integration, Software Sourcing, and Project Management, setting a global standard for consultant-provided software solutions. Complementing our top-tier services, CloudRay proudly offers Professional consulting in Infrastructure Management, SAP Data Management, Information Management Systems, and Custom Application Development, Support, and Maintenance. Specializing in versatile Industrial Staffing, we cater to roles ranging from assembly line workers to warehouse associates, prioritizing excellence in the dynamic industrial landscape. Serving several clients and industry leaders in Healthcare, Oil & Gas, Hospitals, Pharmaceuticals, our onshore/offshore global service model ensures unparalleled service accessibility, adapting to clients' individual needs with exceptional availability matching the quality of our service.
See more CloudRay offers

Job description

Role: User Support & Ops

Exp: 5-6 Years

Location: Remote

 Skill Set: Customer Support - Zendesk, Tools/Scripts for User Support

Requirement

Process handling tickets - communication with end users,being able to reproduce bugs,manage resolution of bugs - Zendesk knowledge; ADO and Backlog prioritizing; Surfacing this information and identifying the trends

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

BacklogsADO.NET (Programming Language)Bug Tracking And ManagementProcess ControlCustomer SupportZendesk

Other Skills

  • Verbal Communication Skills
  • Analytical Thinking
Are you interested?

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