Implementation Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.

The Implementation Specialist participates and contributes to the successful completion of assigned client implementation project activities of Mitratech’s HRC suite. These implementation project activities include requirements analysis and definition, configuration of software, operational and data analysis, testing, and go-live support for our clients. The Implementation Specialist plans, researches, and analyzes the business needs of the customer, and then provides recommendations along with the risks and issues involved with each alternative to the client.

Essential Duties & Responsibilities:

• Develop a deep understanding of our software product and its rich feature set
• Lead multiple deployments at a time, ranging from relatively simple to complex
• Conduct operational reviews to learn about each customer’s critical workflows and operational processes
• Responsible for client’s on-boarding/training process using implementation project plan/online tools.
• Configure software to best support each customer’s operational needs; find and implement creative workarounds where required
• Lead software training for customers (in person or over video conference)
• Be the primary point of contact for customers to support them during their onboarding period including troubleshooting issues and reporting them as necessary
• Collaborate with the Product and Design teams on the design and requirements for product enhancements driven by your customers’ needs
• Provide ongoing feedback to our Product & Engineering teams about opportunities to improve the product
• Explain the project goals and milestones throughout the implementation process
• Manage and complete projects from the beginning to the end of the implementation lifecycle for all accounts.
• Test new modules as per client’s requirement. Notify and train clients as needed once the testing is completed in production.
• Identifies and executes on opportunities for improvement in processes and technology

Requirements & Qualifications:

• Bachelor’s degree or equivalent. 
• 2+ years experience in a client facing role. 
• Strong verbal communication, networking and relationship building skills required to achieve new business goals.  
• Ability to work independently in a fast-paced, changing environment to prospect and develop new business. 
• Strong organizational skills. 
• Effective verbal and written communication on phone and in writing
• Capable of understanding the information needed from others to effectively resolve their issues & needs
• Capable of learning and effectively using new technology

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.