Offer summary

Qualifications:

High school diploma or equivalent required., Bilingual in English and French is essential., 1-2 years of customer service experience preferred., Proficient in Microsoft Office Suite and customer service software..

Key responsabilities:

Process inbound customer orders and service requests efficiently.

Manage the Order Processing inbox accurately and in a timely manner.

Handle customer calls courteously to maintain excellent relations.

Utilize problem-solving skills to ensure a positive customer experience.

Job description

Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

Enjoy a remote, full-time work schedule
Be recognized for meeting goals and sharpen your professional business acumen
Work for a stable, growing, global Fortune 500 company
Comprehensive benefits package starting day 1 of employment

What You Will Do:

Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
Manage Order Processing inbox in a timely and accurate manner
Handle all calls in a prompt and courteous manner to maintain excellent customer relations
Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
Ensure a positive experience as you ask questions and listen empathetically
Utilize solid problem solving and interpersonal skills
Represent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift: Weekly schedule will typically be 40 hours/week, Monday to Friday, from 9:30am to 6:00pm ET

Minimum Qualifications:

High school diploma or equivalent
Bilingual, English/French
1 – 2 years of customer service experience
Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
No immigration sponsorship available for this position

Preferred Qualifications:

Post-secondary degree or diploma
Previous customer service experience in a call center environment is a definite asset
Good computer skills and accurate keyboarding skills
Experience using Customer Service software, such as SAP, CRM
Team player and strong customer service focus
Ability to interact professionally with others and work independently in a fast-paced environment
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Ability to prioritize workload and complete responsibilities on time

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