Offer summary

Qualifications:

Experience in customer service or administrative roles is required., Strong computer skills, particularly in MS Office, Word, and Excel., Excellent verbal and written communication skills are essential., Attention to detail and strong time-management skills are necessary..

Key responsabilities:

Build and maintain relationships with clients to understand their needs.

Respond to customer inquiries promptly via phone or electronically.

Manage customer portfolios and organize workflow to meet demands.

Conduct data entry and process legal documents while recommending improvements.

Job description

Are you looking for meaningful and interesting work on a part-time schedule? Let's talk

Part-Time Customer Service Representative

We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Schedule requirements: this position requires you to be in your home for 20 hours per week. Those 20 hours must be between the hours of Monday - Friday, 8:00am - 6:00pm.

Some of the things you'll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Manage customer portfolios
• Organize the workflow to meet customers' time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Research, analyze, review, and process legal documents
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills

Benefits:

•These part-time positions are eligible for a number of CSC's competitive benefits-paid time off, 401(k) plans AND $1000 in tuition reimbursement per semester!
•Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
•CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account.
•We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.

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