Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken; knowledge of additional languages is a plus., Strong communication and interpersonal skills., A genuine passion for music and podcasts is highly valued., Proficiency in using customer service software and tools..

Key responsabilities:

Provide exceptional customer service to Italian-speaking users through various channels, including phone, email, and chat.

Document all customer interactions accurately in the system to ensure a seamless follow-up.

Identify common issues and suggest improvements to enhance service quality.

Collaborate with the customer support team to resolve more complex inquiries effectively.

Job description

Patrique Mercier Recruitment is thrilled to offer an exciting entry-level position for an Italian Speaking Customer Service Representative with a leading Online Music and Podcast platform in Greece with free relocation!

This position is ideal for candidates who are passionate about music and media and want to provide top-notch support while immersing themselves in the vibrant culture of Greece.

Our agency specializes in connecting multilingual professionals with the right employers across various sectors, ensuring a rewarding career path. In this role, you will assist Italian-speaking customers with inquiries regarding music and podcast content, subscriptions, and technical support, while helping to enhance their overall user experience. Join us at Patrique Mercier Recruitment, where we are dedicated to supporting your professional journey in an exciting new environment.

Responsibilities

Provide exceptional customer service to Italian-speaking users through various channels, including phone, email, and chat.
Document all customer interactions accurately in the system to ensure a seamless follow-up.
Identify common issues and suggest improvements to enhance service quality.
Collaborate with the customer support team to resolve more complex inquiries effectively.
Stay updated on platform features, promotions, and industry trends to provide informed assistance.

Requirements

Fluency in Italian and English (both written and spoken); knowledge of additional languages is a plus.
Willingness to relocate to Greece - Work from home only within Greece
Strong communication and interpersonal skills.
A genuine passion for music and podcasts is highly valued.
Ability to multitask and handle inquiries efficiently in a fast-paced environment.
Proficiency in using customer service software and tools.
Willingness to relocate to Greece and adapt to a new lifestyle.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile