Spanish Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment is a leading agency dedicated to connecting talented candidates with exciting job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Service representative for the Online Learning and EdTech Department. This role is perfect for individuals who are passionate about education technology and dedicated to providing outstanding support to learners. As a part of this innovative team, you will assist Spanish-speaking customers with inquiries regarding online learning platforms, course details, and technical support, ensuring they have a smooth and enriching experience. Your proficiency in Spanish will be essential in fostering a supportive learning environment and helping clients achieve their educational goals. If you are excited about the intersection of education and technology, we would love to hear from you!

Responsibilities

• Provide high-quality customer support via phone, email, and chat communications in Spanish.
• Assist users with inquiries related to online courses, registration, and platform navigation.
• Handle customer complaints with professionalism and offer effective solutions.
• Guide learners through the technological aspects of online learning and troubleshooting issues.
• Document customer interactions and feedback accurately in the system.
• Collaborate with other team members to enhance the customer service experience and learning outcomes.
• Stay informed about the latest trends in Online Learning and EdTech to provide relevant support.

Requirements

• Fluency in Spanish (both spoken and written) is essential.
• Strong communication and customer service skills.
• Previous experience in customer service, particularly in the educational or technology sectors, is a plus.
• Excellent problem-solving skills and ability to work under pressure.
• Ability to work independently and collaboratively in a remote environment.
• Interest in education technology and online learning platforms is highly desirable.
• Proficient in using digital tools and customer relationship management software.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )