Offer summary

Qualifications:

Bachelor's degree or higher in Computer Science or related studies., 3+ years of professional experience as a system engineer or infrastructure engineer., Experience with hardware maintenance and good knowledge of networks and protocols., Working experience with servers, storage, and networking equipment..

Key responsibilities:

Investigate and resolve technical problems that arise and work on tickets with customer company engineers.

Identify and propose solutions to meet business requirements and support in implementing technical solutions.

Collaborate with engineers and architects to deliver technical solution designs and specifications.

Write and maintain comprehensive technical specifications and RFP documentation, and deliver technical presentations to partners and customers.

Job description

Job title: Hardware Support Engineer

Company: International IT Infrastructure Company

Area: Ulaanbaatar, Mongolia

Responsibilities:

Investigate and resolve technical problems that arise. Work on tickets with customer company engineers. Close incidents within agreed SLA.
Identify and propose solutions to meet business requirements.
Work closely with engineers in Mongolia and overseas and peer architects to deliver the technical solution design and specifications.
Support in implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
Support partners and end users by writing and maintaining comprehensive technical specification and RFP documentation.
Make recommendations and deliver the technical presentations to the partners and customers.

Requirements:

3+ years of professional experience as system engineer, infrastructure engineer.
Bachelors degree or higher in Computer Science or related studies
Experience with hardware maintenance
Good knowledge of networks and protocols
Working experience with servers, storages and networking equipment

Contact: +976 8024-6263; telmen@scc.mn

Required profile