Offer summary

Qualifications:

Two or more years of related customer or operations support work experience., Excellent written and oral communication skills., Proficiency with Microsoft Office is required., Experience with ERP/MRP systems is a plus..

Key responsabilities:

Support the provisioning of LiveU’s mobile lines and manage feature changes based on customer orders.

Coordinate customer returns and manage RMA processes with the customer support team.

Provide assistance to customers and internal sales employees regarding product availability and order statuses.

Place purchase orders for miscellaneous direct materials to support the procurement team.

Job description

This is a remote position.

Salary: Php 30,000 - 50,000
Permanent Work from Home, work in the comfort of your home!
Independent Contractors Set-up, you can enjoy your salary in full.

About the Client:

They are shaping the future of live video, powering video production workflows and cloud services for news, sports, and other verticals. Building on our global market leadership and innovation, the client offers the highest quality, reliable and cost-effective end-to-end solutions for all types of live productions – producing more for less.

Job Overview:

The client is looking for a dynamic and energetic individual to join our Operations Support team. This exciting position will liaise internally with our sales and operations teams and externally with our customers. General responsibilities of this position will range from provisioning mobile lines and entering purchase orders to coordinating customer returns.

Job Responsibilities:

Support the provisioning of LiveU’s mobile lines, including activation of new lines and making changes to line features based on customer orders.
Partner with our customer support team to issue RMA’s (Return Material Authorizations) to customers and coordinate shipment of replacement material
Coordinate customer returns from product rental, RMA and Demo
Provide support to customers, distributors, and internal sales employees regarding inquiries of product availability and order statuses.
Support procurement team by placing purchase orders to vendors for miscellaneous direct material.

Requirements

Qualifications:

Two or more years of related customer/operations support work experience (order entry/product returns)
Excellent written and oral communications skills
Proficiency with Microsoft Office
ERP/MRP experience a plus

About Skye Desk:

Skye Desk is a fast-growing global remote staffing company headquartered in Australia. The exciting new brand is an extension of a leading Australian recruitment company expanding into the global outsourcing market with the view of significant growth and expansion over the next 24 months. The business is committed to continuous improvement of its people and pride itself on employee engagement development.