E-commerce Operations & Administrative Specialist - Shopify (ZR_21608)

This is a remote position.

Client Overview

Join a dynamic, multinational company operating a successful e-commerce brand across three Asian markets, complemented by an established education services division. This growing organization combines traditional retail excellence with modern e-commerce innovation, delivering premium products to a diverse customer base while maintaining strong growth trajectory and market presence.

Job Description

Take ownership of a versatile role managing e-commerce operations and customer service for an expanding international brand. You’ll be at the forefront of customer interaction, managing the complete order fulfillment cycle while utilizing cutting-edge AI tools and modern e-commerce platforms. This position offers unique exposure to both retail and education sectors, providing diverse experience and growth opportunities. Working with an established team, you’ll help drive business success across multiple markets while developing expertise in international e-commerce operations.

• Work Schedule: 9am - 1pm PST with NO unpaid break (4 paid hours per day)
  
• Client timezone: Singapore Time (SGT)
• Potential for full-time transition based on performance
  

• Drive customer satisfaction through professional communication and prompt service across Singapore, Malaysia, and India markets
  
• Manage end-to-end Shopify order processing, from initial customer contact through successful delivery
  
• Coordinate with manufacturing partners to ensure timely product production and quality control
  
• Oversee automated delivery systems and maintain smooth logistics operations
  
• Create compelling business proposals and professional communications using AI tools including ChatGPT
  
• Handle administrative tasks supporting both e-commerce and education business units
  
• Maintain accurate documentation and correspondence across all business operations
  
• Proactively identify and resolve customer issues to ensure high satisfaction levels

Requirements

• Proven experience in e-commerce operations or customer service roles
  
• Strong proficiency with Shopify or similar e-commerce platforms
  
• Excellent written and verbal English communication skills
  
• Demonstrated ability to use AI tools and modern business applications
  
• Strong organizational skills with attention to detail
  
• Experience in managing multiple priorities effectively
  
• Reliable internet connection and home office setup
  
• Ability to work independently while maintaining clear communication
  
• Comfortable with digital tools and learning new systems
  
• Professional approach to customer service and business communication
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job