Offer summary

Qualifications:

Minimum 2 years of experience in product management, product operations, business operations, or consulting., Strong data analysis skills, including proficiency in SQL for querying data., Experience in customer interaction through feedback requests or user research interviews., Ability to work in undefined spaces with strong investigative and critical thinking skills..

Key responsabilities:

Create product analytics tracking and conduct data analysis to identify opportunities for product improvement.

Identify and implement automation and process optimizations to support operational scaling.

Serve as the expert on customer experience, connecting customer-facing teams with product and engineering to enhance the product roadmap.

Collaborate with Product Operations leadership to refine the team's vision and mission as Ramp scales.

Job description

About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

As a foundational member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features. You’ll work closely with our Spend Management team including product managers, engineers, design, data and our customer-facing teams. Spend Management owns our core spend product, including reimbursements, controls, core workflows product, notifications, and travel & entertainment to control spend.

What You’ll Do

Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
Become the foremost expert on the customer’s experience for your product set, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
Partner with Product Operations leadership to refine the product operations team’s vision and mission as Ramp continues to scale

What You Need

Minimum 2 years working in product management, product operations, business operations, or consulting
Strong ability to use data to understand opportunity and query data via SQL
Experience working directly with customers through feedback requests and/or user research interviews
Experience leveraging qualitative feedback to create product recommendations
Ability to work in undefined spaces
Strong investigative and critical thinking skills
Familiarity with and expanding on internally used tools (dashboards)

Nice to Haves

Experience with Retool
Technical programming experience (Python, Java, React)

About Our Teams

Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
Mobile owns our mobile app development and mobile strategy
Travel owns new capabilities for bookings and expense automation throughout a trip

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week*

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF
Pet insurance