Customer Service Operator

Job Title: Customer Service Operator (Remote)

Location: Fully Remote (UK-Based Company)

UK Working Hours: Flexible Shifts between 09:00 - 17:00 with flexibility (Including occasional weekends)

About Our Client:

Our client is a dynamic and forward-thinking event ticketing platform that provides innovative solutions to thousands of event organisers across the UK & Ireland. They are revolutionising the ticketing industry with a customer-first approach, ensuring fair, ethical, and transparent services for both event organisers and attendees. Every ticket sold contributes to sustainability initiatives, creating a long-term positive impact.

They are a fast-growing team of passionate professionals who thrive in a high-energy, fast-paced environment. If you’re looking for an opportunity to be part of an exciting industry while making a difference, this is the role for you.

Job Description:

Our client is looking for a Customer Service Operator to join their growing team. In this role, you will be the frontline support for customers, providing outstanding service via phone, email, and social media. You’ll handle ticketing queries, resolve payment issues, and ensure a seamless experience for event-goers and organisers alike. If you have a knack for problem-solving, an empathetic approach, and the ability to multitask in a fast-paced environment, you’ll fit right in.

Key Responsibilities:

• Provide excellent customer support through email, social media, and phone, ensuring quick and effective resolutions.
  

• Investigate and resolve ticketing issues such as missing tickets and duplicate payments.
  

• Identify common customer pain points and work with the team to improve processes and tools.
  

• Escalate complex issues to the appropriate department when necessary.
  

• Manage sensitive customer data while adhering to security protocols.
  

• Maintain response times within set Service Level Agreements (SLAs).
  

• Assist the wider team with ad-hoc tasks that enhance the customer experience.
  

Requirements

Requirements:

• Excellent written and verbal communication skills.
  

• A natural problem solver with a high level of attention to detail.
  

• Empathetic and patient, with a strong customer-first mindset.
  

• Ability to thrive in a fast-paced, high-volume work environment.
  

• Strong organisational skills and the ability to multitask effectively.
  

• Tech-savvy with the ability to quickly learn new systems.
  

• Comfortable assisting senior clients with varying levels of digital proficiency.
  

Preferred Experience (Nice to Have):

• Previous experience in customer service within a ticketing company or events industry.
  

• Experience working front-of-house at events or in a box office.
  

• Familiarity with Trello, LiveAgent (CRM), Slack, Google Chat, or 3CX phone systems.
  

• Background in marketing, creative industries, or payments/refunds handling.
  

Benefits

Benefits:

• • Competitive salary: R13 000-R16,000 per month.
    

  • Fully remote role with flexible shift options.
    

  • Be part of an innovative, socially responsible company.
    

  • Work in a collaborative, fast-growing team with excellent culture.
    

  • Opportunity to make an impact in the events industry while supporting sustainability initiatives.