Offer summary

Qualifications:

Minimum of 4 years of experience in a client-facing role, preferably in an MSP or Professional Services environment., Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders., Hold a valid Working with Children Check and any other required documents for the role., Knowledge of Essential 8 security framework and ITIL is a plus..

Key responsabilities:

Lead and execute small paid projects from conception to completion, including defining scope and quoting work.

Create and maintain detailed technical documentation for implemented solutions and configurations.

Interface with clients to understand their needs and provide technical guidance, while effectively communicating ticket status and resolutions.

Identify and implement process improvements to streamline operations and collaborate with other departments to deliver quality solutions.

Job description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're expanding our team and are on the lookout for a skilled Senior Systems Engineer to join our growing team in Australia. As a fast-growing company, we're looking for someone who is passionate about technology and eager to take on new challenges.

Requirements

What you'll do:

Consistently live the values and demonstrate professional workplace behaviours that reflect the CT values.

Comply with all CT policies.
Lead and execute small paid pieces of work from conception to completion.

Define the scope and quote on the work

Daily time tracking for billable hours related to all tasks.
Create detailed technical documentation for implemented solutions and configurations.

Ensure accurate and up-to-date documentation.

Handover the completed work to BAU Teams

Log billable time for documentation tasks.
Interface with clients to understand their needs and provide technical guidance.

Communicate the ticket status, issues, and resolutions effectively.

Bill time accurately for client interactions.
Identify and implement process improvements to streamline operations.

Collaborate with other departments to deliver the best quality solutions.

What you'll bring:

Hold a valid Working with Children Check and any other documents required for the role.
Technical Skills
Client-Facing Experience
Minimum of 4 years of experience in a similar client-facing role, preferably in a Managed Service Provider (MSP), Projects or Professional Services environments.
Excellent verbal and written communication skills.
Ability to convey technical information to non-technical stakeholders.
Bill time accurately for client interactions.
Great attitude to collaboration and adapting to challenging situations

Bonus points for:

Knowledge of Essential 8 security framework
Knowledge of ITIL
Project managing skills to start work and finish successfully
A strong knowledge of ConnectWise ticketing system
Enjoys a fast-paced environment and is comfortable with change

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Hybrid working with team anchor days to support collaboration.
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Required profile