Offer summary

Qualifications:

Proven experience in UX research methodologies and practices., Strong analytical skills with the ability to translate data into actionable insights., Excellent communication and collaboration skills to work with cross-functional teams., A degree in a relevant field such as Human-Computer Interaction, Psychology, or Design..

Key responsabilities:

Lead and manage all research initiatives related to shopper experience.

Collaborate with product designers, product managers, and customer care to align research with business goals.

Standardise and support teams with research practices, handling activities as needed.

Establish a framework for continuous discovery to ensure user insights inform decision-making.

Job description

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

As the sole UX Researcher, this role will lead and manage all research initiatives of shopper experience, ensuring that well-structured, high-quality insights inform product and design decisions. The UX Researcher will collaborate closely with product designers, product managers, customer care, and data to align research with business goals and the end-to-end shopper experience.

The UX Researcher will own, standardise, evangelise and support teams with research practices, directly handling research activities when expertise or bandwidth is required. Additionally, will help establish a framework for continuous discovery in the shopper teams to ensure that user insights consistently inform decision-making.

Required profile