Partner Sales Support Specialist - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

 Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Partner Sales Support Specialist (PSSS) is a dynamic role designed to support one of our highest growth areas — national accounts. The Partner Sales Support Specialist is responsible for managing the full range of sales support needs for an assigned national customer or group of accounts. Each Specialist works closely with a dedicated National Account Sales Manager (NAM) and Partner Account Manager (PAM) to help grow sales and support business development efforts. The primary goal of the role is to help drive additional revenue by building and maintaining strong customer relationships through consistent day-to-day support and sales-related activities.

Key Responsibilities

• Provide day-to-day support to both the National Account Sales Manager (NAM) and Partner Account Manager (PAM), including quoting, coordinating production solutions, and assisting with reporting and follow-up activities that support business development efforts.
• Collaborate with internal departments (e.g., Order Processing, Art, Production, and Marketing) to ensure smooth order fulfillment and a positive customer experience.
• Act as the primary point of contact for assigned national accounts, responding to customer inquiries across phone, email, chat, and other channels.
• Build strong working relationships with internal sales and support teams, including Field Sales Managers, Strategic Account Managers, Apparel Project Managers, and the Account Support team.
• Provide consistent, high-quality service in every interaction, ensuring accuracy and timely issue resolution in line with PCNA’s standards.
• Oversee catalog program setup, updates, and year-end cleanup for assigned accounts in coordination with PAM and NAM.
• Serve as a product expert, assisting customers with detailed questions about product construction, features, and usage.
• Support customers with training and troubleshooting across PCNA’s web platforms, including mypromoproof, myleedsworld, and other digital tools.
• Monitor order status and proactively resolve issues by reviewing daily reports tied to inventory, spec changes, approvals, and fulfillment holds.

Skills and Knowledge

• Strong customer focus with a proactive, responsive approach to supporting business growth opportunities

• Team-oriented with high energy and proven collaboration skills

• Advanced proficiency in Microsoft Office is essential — especially Excel, PowerPoint, Word, and Teams

• Skilled at managing multiple priorities and tasks in a fast-paced environment

• Strong typing and data entry skills

• Excellent written and verbal communication skills

• Demonstrates professionalism, adaptability, and attention to detail in all interactions

• Comfortable in a fast-moving, transactional environment with the ability to prioritize tasks across multiple communication channels

MINIMUM QUALIFICATIONS REQUIRED

• High School Equivalent or GED
• Minimum of 3 years’ experience in a sales support role
• Internal Candidates: 2 years' experience as an Order Processing Specialist or Account Service Representative.

Shift:

(1) 9am - 5:30pm EST

(1) 9:30am - 6:00pm EST

Together we inspire pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.  We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.