Account Manager

Who We Are

SweetRush is a consulting, design, and staffing firm specializing in HR-related services that help foster life-centered businesses and organizations. Our work includes designing unique learning experiences using agency-level graphics and leading-edge technology; creating high-performing cultures, leaders, and teams; and helping our clients grow their learning teams with qualified professionals.

Many of our clients are household names with large international operations, while others are small nonprofits whose work we value as essential to the world. We try to balance the work we do for profit with the work we do to spread good things in the world.

SweetRush is a leader in learning and development, making use of emerging technologies AI, VR, and AR), games, storytelling, chatbots, interactive virtual and in-person experiences, and so on, all while grounding our work in vibrant and impactful human-centered design. The many awards we win annually reflect the care we put into our craft and our collaborations with clients. We’ve been grateful to have won awards with Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others.

We are a completely virtual, tight-knit, talented community that spans the globe, a culture-forward team that values diversity, respect, and caring. Our folks tend to stick around, as do our clients. 

We like to think we stand apart from competitors for the uniqueness and innovation of everything we create—and for who we are. And we’re committed to hiring talent that’s as creative, innovative, and caring as everyone on our team. This is where you come in…

Salary: $90,000-110,000

Account Manager Role
At SweetRush, we believe in nurturing and growing accounts through a collaborative, “village-like” approach. Account Managers are leaders within this village, responsible for driving growth and maximizing revenue within their assigned portfolio of existing clients through proactive relationship-building, strategic conversations, and cross-selling. They partner closely with client teams and internal SweetRush teams, acting as the primary point of contact and trusted advisor throughout the account lifecycle. 

The Account Manager role focuses on cultivating and expanding relationships within established client accounts. While you won't be responsible for new client acquisition (Cold RFPs, new client Meet & Greets), your expertise in account management will be crucial for driving new business and project expansions, ensuring long-term client satisfaction and revenue growth.

Key Responsibilities:

Account Growth & Strategy:

• Develop and execute strategic account plans to identify and capitalize on growth opportunities within existing client accounts.
• Identify and qualify sales opportunities within existing client organizations, proactively pursuing re-engagement and expansion opportunities.
• Create and review client proposals, Statements of Work, change orders, and budgets for new and existing projects within existing accounts.

• Propose effective learning solutions for straightforward projects. Projects requiring highly creative or innovative solutions will be a collaboration with Solution Architects.
• Collaborate with internal teams to co-design solutions leveraging SweetRush capabilities.
• Estimate work effort and timelines accurately using internal tools.
• Lead scoping meetings and client-facing discussions, embodying SweetRush’s values of caring, mutual respect, and commitment.
• Negotiate contracts, pricing, and budgets to maximize value for both clients and SweetRush.

• Act as the primary client point of contact for new project inquiries.
• Build and maintain strong, trusted advisor relationships with key stakeholders within assigned client accounts.
• Ensure client awareness and confidence in SweetRush, proactively communicating updates and insights.
• Drive positive client experiences by fostering a culture of proactive client nurturing within the internal team.
• Conduct regular client meetings and business reviews to ensure satisfaction and identify opportunities.
• Support the client team during potential escalation moments, partnering with the SweetRush Project Manager and production leaders to resolve issues and debrief lessons learned.
• Collaborate with Program and Project Managers to clearly define and meet the client’s needs regarding account reporting.

• Act as the primary point of contact for assigned accounts, facilitating seamless communication between the client and internal SweetRush teams.
• Guide onboarding of new internal team members to assigned accounts, providing context on client culture, communication preferences, and best practices.
• Maintain an account knowledge base with relevant and updated information for the account team.
• Track and report on key account metrics including revenue, client satisfaction, and project progress.

• Strong understanding of the learning and development landscape and the ability to translate client needs into effective solutions.
• Expertise in account management and the ability to guide and engage internal teams effectively.
• Proven track record of building and maintaining strong client relationships, resulting in account growth.
• Ability to work independently and as part of a team.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to build trust and rapport with clients and internal stakeholders.
• Strong negotiation and problem-solving skills.
• Proactive and results-oriented approach.
• Excellent time management and organizational skills.

• Bachelor’s Degree in a related field.
• 5+ years of experience in account management, sales, or a related client-facing role.
• Experience working with eLearning development teams and processes is a plus.
• Ability to travel occasionally to visit clients onsite (typically 3-6 trips total per year)

SweetRush is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Call-To-Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume, we are excited to hear from you!
Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.