Offer summary

Qualifications:

3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms., Strong knowledge of ServiceNow Employee Center Pro and related modules., Excellent communication and stakeholder management skills., Ability to create clear documentation and user stories..

Key responsabilities:

Partner with stakeholders to gather and document business requirements.

Facilitate workshops and interviews to understand pain points and desired outcomes.

Translate business needs into user stories and acceptance criteria.

Support UAT planning and execution, ensuring requirements are met.

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Business Analyst (Contract)

Remote

We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.

Key Responsibilities

Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements
Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes
Translate business needs into clear, concise user stories and acceptance criteria
Collaborate with UX designers, developers, and product managers to ensure solution alignment
Identify process gaps and recommend scalable solutions within Employee Center Pro
Support UAT planning and execution, ensuring requirements are met and tested
Maintain documentation of business processes, requirements, and decisions

Required Skills & Experience

3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms
Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules
Excellent communication and stakeholder management skills
Ability to create clear documentation, process flows, and user stories
Comfortable working in an Agile environment
Experience with UX principles and service design a plus

Preferred Qualifications

ServiceNow Business Analyst or Implementation certification
Familiarity with employee experience programs and digital transformation initiatives
Background in HR, ITSM, or cross-functional digital workplace initiatives

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At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$56—$89 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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