Offer summary

Qualifications:

Strong communication skills, particularly in written formats., Experience with customer service and managing inquiries., Familiarity with CRM systems, preferably Glofox., Basic skills in social media management and content creation..

Key responsabilities:

Manage customer inquiries through email and text.

Update member payment details and follow up on failed payments.

Assist with lead generation and nurture sequences via various messaging platforms.

Produce and update reports using CRM data and support social media content.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Manage customer inquiries via email and text (no phone calls required)
• Update member payment details and follow up on failed payments
• Assist with lead generation and nurture sequences through email, WhatsApp, Messenger & Social Platform messaging
• Collaborate on refining CRM communications and automated workflows
• Produce weekly and monthly custom reports using CRM export data
• Update Notes and Tasks in our CRM (Glofox)
• Support social media post design and scheduling as well as video editing for content (optional, down the track)

Required profile