Customer Service Officer

Our client is a sustainability-focused company specialising in recycling and circular economy solutions. They provide innovative waste management and product recovery programs for businesses across Australia.

They are now looking for a Customer Service Officer to support their growing operations.

Core Role Functions:

1. Processing collections orders
2. Processing fulfillment orders
3. Processing registration orders

Key Responsibilities:

Order Processing & Customer Support

• Process collection, fulfilment, and registration orders efficiently.
• Provide support to end-users via phone and online channels.
• Ensure all orders are processed accurately and in a timely manner.
• Escalate and record courier non-conformance issues in the CRM.

Call & Email Handling

• Manage a high volume of inbound calls and emails.
• Make outbound calls (20–30 per day) during designated follow-up periods.
• Represent the client professionally, conveying their environmental commitment to customers.

Collaboration & Process Improvement

• Communicate with internal teams to improve efficiency.
• Investigate and troubleshoot process-related issues.
• Work independently while maintaining team coordination.

Requirements

• 2+ years of experience in a call centre or customer service role.
• Strong verbal and written communication skills.
• Excellent data entry and order processing skills.
• High attention to detail with problem-solving abilities.
• Ability to multitask and work within deadlines.
• Familiarity with CRM systems and customer service tools.
• Personable, friendly, and capable of working under pressure.
• Self-motivated with a team player attitude.

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Adhoc Bonus