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CUSTOMER CARE REPRESENTATIVE

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school diploma required., Strong listening skills and patience are essential., Attention to detail and accuracy in work is important., Ability to work with multiple computer-based information systems..

Key responsabilities:

  • Provide customer support and assistance via phone or online.
  • Maintain a steady work pace while managing multiple tasks.
  • Ensure accurate documentation of customer interactions.
  • Collaborate with management to improve service quality.

Affiliated Dermatology logo
Affiliated Dermatology SME http://www.affderm.com/
201 - 500 Employees
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Job description

Job Details
Position Type:    Full Time
Education Level:    High School
Salary Range:    Undisclosed
Travel Percentage:    None
Description
Qualifications

Who we are looking for: 

  • Sympathetic listener
  • Patient and stable work style
  • Better than average accuracy with details of work
  • Works at a steady pace with support and encouragement from management
  • Must be able to function in multiple computer-based information systems. 
  • Be able to work 8 hour shifts, five days per week (M-F)
  • No time restrictions beween 8a-530p

We offer a competitive salary and benefits package, which includes paid time off, paid holidays, medical insurance, dental insurance and short term disability/life insurance. Full benefits after 90 day probationary period.

At Affiliated Dermatology®, we are intent on setting people up for success by matching a person’s strengths and talents with the right job. When that happens, it’s a win for our people and our organization.

As part of your candidacy with Affiliated Dermatology®, we’d like you to complete two assessments, which will take about 20 minutes to complete – the Predictive Index Behavioral and Cognitive Assessments.

The Behavioral Assessment measures your hard-wired, natural behaviors and strengths- or you at your very best. It takes about six minutes to complete.

The Cognitive Assessment is a 12-minute, time assessment that assesses your natural learning style. (Some people learn methodically and go narrow and deep, others quickly and broadly, for example.)

These assessments help us understand which of our roles would be best suited to a person’s natural strengths, and allows us to get to know them better. These assessments do not provide a yes or no answer on any candidate, and are merely a part of our screening and selection process.

You can take the assessment here:  https://assessment.predictiveindex.com/bo/c21/CCR

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Empathy
  • Detail Oriented
  • Patience

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