German Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment is a leading recruitment agency specializing in connecting skilled professionals with multinational companies. We are pleased to offer an exciting opportunity for a German Speaking Customer Service representative within the Telecommunications Department of a reputable organization. This role provides a fantastic chance to engage with customers, assisting them with their telecommunications needs while utilizing your language skills. As part of our commitment to supporting candidates in their career journeys, we aim to provide opportunities that allow you to grow professionally and personally. Join us and become a vital part of a team dedicated to delivering exceptional customer service in a dynamic industry.

Responsibilities

• Provide excellent customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about telecommunications products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions accurately in the appropriate systems.
• Stay informed about current products, services, and promotions to better assist customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Contribute to improving customer service processes and practices.

Requirements

• Fluency in German and English (both written and spoken); additional languages are a plus.
• Previous experience in customer service, preferably in telecommunications or a related field.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Proficient in using customer service software and tools.
• Problem-solving mindset with a focus on customer satisfaction.
• Willingness to work in a team-oriented environment and continuously improve skills.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )