Offer summary

Qualifications:

Fluency in Slovak and English is required., Experience in IT support or a technical customer service role is preferred., Strong analytical and troubleshooting skills are essential., Excellent communication and interpersonal skills with a focus on customer satisfaction..

Key responsibilities:

Provide outstanding technical support to Slovak-speaking customers via phone, email, and chat.

Troubleshoot and resolve a variety of hardware, software, and network issues.

Document all customer interactions and resolutions accurately in the support database.

Work collaboratively with team members to escalate complex issues as needed.

Job description

Patrique Mercier Recruitment JP is excited to announce a fantastic opportunity for a Slovak Speaking IT Support Specialist in Athens, Greece! This role is perfect for individuals who are passionate about technology and dedicated to providing excellent customer service. As a vital member of our team, you will assist Slovak-speaking clients in overcoming their IT challenges and ensuring their technical needs are met with efficiency and professionalism.

Key Responsibilities

Provide outstanding technical support to Slovak-speaking customers via phone, email, and chat.
Troubleshoot and resolve a variety of hardware, software, and network issues.
Guide clients through technical inquiries while educating them on best practices and features.
Document all customer interactions and resolutions accurately in the support database.
Work collaboratively with other team members to escalate complex issues as needed.
Stay informed about the latest trends and updates in technology to enhance support services.
Engage in continuous learning and development to sharpen your technical skills.

Requirements

Fluency in Slovak and English is required.
Experience in IT support or a technical customer service role is preferred.
Strong analytical and troubleshooting skills.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Ability to effectively manage multiple priorities in a fast-paced environment.
Familiarity with common operating systems, software applications, and networking concepts.
A proactive, positive attitude and a commitment to teamwork and professional growth.

Benefits