Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Strong problem-solving skills and ability to handle challenging situations., Experience in customer service or client support roles., Ability to work independently in a remote environment..

Key responsabilities:

Provide exceptional customer support via email and phone channels.

Build and nurture relationships with clients to enhance retention.

Investigate and resolve system issues in collaboration with the product department.

Encourage upselling and cross-selling to maximize customer lifetime value.

Job description

As Virtuagym keeps on growing, we are looking for a new team member located in Spain (remote) to complement our Customer Success team in EMEA based in Amsterdam. As a Customer Service Consultant for the Spanish and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights. Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our global teams.

What this role looks like

As a Customer Service Consultant for the Spanish & International markets, you will mainly focus on supporting Spanish, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

Some of your key tasks as a Customer Service Consultant

Investigate and resolve system issues collaboratively with the product department;
Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Encourage upselling and cross-selling to maximize customer lifetime value;
Address churn risks, cancellations, and payment-related queries;
Contribute to departmental process enhancements through feedback and project participation.

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