Spanish Bilingual Medical Receptionist - (ZR_20895_JOB)

Role Name: Virtual Receptionist/Virtual Assistant

Schedule:

• 40 hours per week, 8 AM - 5 PM Los Angeles, CA time
  

Client Timezone: Pacific Time

Client Overview

Join a forward-thinking healthcare organization at the forefront of patient care innovation. This dynamic company is dedicated to providing top-tier medical services while embracing cutting-edge technology to enhance operational efficiency. As a growth-oriented practice, they’re expanding their team to better serve their diverse patient base. With a strong emphasis on teamwork and shared goals, this organization offers a unique opportunity to be part of a collaborative environment that values each team member’s contribution to patient care and practice success.

Job Description

Embark on an exciting career as a Virtual Receptionist/Assistant in a progressive healthcare setting. This role offers a perfect blend of customer service, healthcare administration, and technological proficiency. You’ll be the first point of contact for patients, managing a high volume of calls and inquiries with professionalism and empathy. Utilizing state-of-the-art healthcare software, you’ll play a crucial role in maintaining accurate patient records, scheduling appointments, and ensuring smooth clinic operations. This position allows you to work remotely while fully integrating with the healthcare team, attending virtual meetings, and contributing to the organization’s success. If you’re bilingual, detail-oriented, and passionate about making a difference in patients’ lives, this role offers an excellent opportunity to grow your career in the healthcare industry.

Responsibilities

• Provide exceptional customer service by professionally managing incoming calls and patient inquiries
  
• Efficiently schedule and manage patient appointments, ensuring optimal clinic flow
  
• Guide new patients through the enrollment process, collecting and documenting all necessary information
  
• Accurately update and maintain electronic health records, ensuring all patient information is current and complete
  
• Actively participate in regular team meetings, contributing ideas for process improvement
  
• Handle various administrative tasks to support the healthcare team and enhance operational efficiency
  
• Consistently meet and exceed daily performance goals set by the organization
  
• Collaborate with healthcare professionals to ensure seamless patient care coordination
  
• Maintain strict confidentiality and adhere to HIPAA regulations in all patient interactions and data handling
  

Requirements

• Fluency in English and Spanish, with excellent written and verbal communication skills
  
• Previous experience in the healthcare industry, preferably in a receptionist or administrative role
  
• Strong familiarity with medical terminology and a solid understanding of HIPAA regulations
  
• Proficiency in using healthcare-specific software and electronic health record systems
  
• Exceptional customer service skills with a patient-centric approach
  
• Ability to work full-time during Pacific Time zone hours (8 AM - 5 PM PT)
  
• Meticulous attention to detail and a commitment to maintaining patient confidentiality
  
• Adaptability to new technologies and software systems as required by the organization
  
• Strong time management skills and ability to prioritize tasks in a fast-paced environment
  
• Comfortable working remotely while maintaining a high level of professionalism and team integration
  
• Proactive problem-solving skills and the ability to handle challenging situations with tact and diplomacy