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Spa Front Desk Agent

Remote: 
Full Remote
Work from: 
Jamaica

Offer summary

Key responsabilities:

  • Welcome and assist guests at the Spa, manage bookings and inquiries, oversee spa cleanliness and stocking of supplies.

TCM Group - Tourism Concession Management logo
TCM Group - Tourism Concession Management Large https://www.tcm-int.com/
1001 - 5000 Employees
About TCM Group - Tourism Concession Management
TCM Group is one of the Caribbean’s leading tourism concessions with presence in currently 14 countries worldwide spanning America, Africa, Europe and Asia with over 100 locations, featuring seven brands and a broad portfolio of services. ScubaCaribe • Renova Spa • Isla Catalina Diving • Samsara • Bazaar & Co. • SunClick Photography • Anse Marcel Marina. With over 25 years of experience in the tourism industry, TCM Group caters to guests of coveted four and five star hotels and resorts, striving to deliver excellence in service through their more than 1,900 employees, committed to quality, safety and environment. Contact us at info@tcm-int.com, and visit www.renovaspa.com or www.scubacaribe.com!
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Job description

  • Meet and greet guest upon arrival to the Spa
  • Ensure that guests are comfortably seated and offered a beverage.
  • Ensure that the liability forms are filled out properly and complete.
  • Liaise with therapist regarding services.
  • Ensure that therapists are made aware of appointments and waiting guests.
  • Answer telephone.
  • Provide clients with information about services and the availability of services at Renova spa.
  • Liaise with Spa attendant daily to ensure that cabinets and amenities are properly stocked and available.
  • Supervise spa attendant regarding the cleanliness of Spa.
  • Booking appointments, handling of retail sales and stocking supplies appropriately.
  • Ensuring that the reception area is always clean and prepared to address clients.
  • Responds to customers requests and needs with a service attitude.
  • Participate and attend all staff meetings as required.
  • Any other assigned duties as directed by the Spa Manager or Supervisor.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Inventory ManagementSetting Appointments

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Detail Oriented
  • Multitasking
  • Retail Sales
  • Customer Service
Are you interested?

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