Social Media Specialist (ZR_20787_JOB)

This is a remote position.

Schedule: Monday to Friday, 9:00am to 1:00pm or 1:00pm to 5:00pm | Melbourne, Australia (AEDT)

Client Overview

Be part of a forward-thinking Australian disability services provider that’s revolutionizing support for individuals living with disabilities. This innovative organization offers a comprehensive range of services, from personalized in-home care to engaging community-based programs, all aimed at enhancing the independence and quality of life of their clients. As they continue to expand their impactful services, they’re looking for passionate professionals to join their dedicated team and help shape the future of disability support.

Job Description

As a Part-time Social Media Specialist, you’ll be at the forefront of the organization’s online presence, playing a pivotal role in connecting clients with life-changing services. This dynamic position blends customer service excellence with creative social media management, offering you the chance to make a real difference in people’s lives through digital engagement. You’ll have the opportunity to craft compelling content, manage customer interactions, and drive social media strategies that resonate with a diverse audience. Working remotely with a supportive international team, you’ll contribute to building a strong, positive online community around disability services. If you’re passionate about using your digital skills to create social impact, this role offers an exciting opportunity to grow your career while making a meaningful difference.

Responsibilities

• Expertly manage customer service inquiries across various digital platforms, providing compassionate and effective support
  
• Craft and curate engaging, empathetic content for social media channels that resonates with the disability community and their supporters
  
• Respond promptly and thoughtfully to comments and messages on social media, fostering a supportive online community
  
• Collaborate with the marketing team to develop and implement innovative social media strategies that amplify the organization’s mission
  
• Analyze and report on social media performance metrics, driving continuous improvement in digital engagement
  
• Stay at the forefront of digital marketing trends, adapting strategies to best serve the unique needs of the disability services sector
  
• Contribute creative ideas to enhance the organization’s online presence and client engagement initiatives
  

Requirements

• Proven experience in customer service and social media management, preferably in a socially impactful sector
  
• Advanced proficiency in managing various social media platforms for business purposes, with a keen eye for engagement opportunities
  
• Excellent written and verbal communication skills in English, with the ability to adapt tone and style for diverse audiences
  
• Creative flair for producing engaging and relevant content that resonates with the disability community and their supporters
  
• Solid understanding of social media analytics and reporting, with the ability to translate data into actionable insights
  
• Up-to-date knowledge of digital marketing trends and best practices, particularly in the context of social services
  
• High level of empathy and sensitivity when dealing with diverse audiences, especially those affected by disabilities
  
• Self-motivated with the ability to work independently while collaborating effectively with a remote team
  
• Flexibility to adapt working hours to meet the needs of an Australia-based organization and its clients
  
• Passion for using digital platforms to create positive social impact and improve lives