Offer summary

Qualifications:

Excellent communication skills in English, both verbal and written., Proven ability to multitask and prioritize in a fast-paced environment., Basic computer proficiency and willingness to learn new software systems., Sales experience or strong persuasive communication skills are preferred..

Key responsabilities:

Serve as the first point of contact for students and potential clients via calls, texts, and emails.

Manage class schedules and resolve conflicts to ensure smooth operations.

Provide exceptional customer support and address inquiries with a solution-oriented approach.

Engage in sales calls to convert leads and contribute to the school's growth.

Job description

This is a remote position.

Schedule:

35 hours per week
Thursday 11 AM - 6 PM PT (with 30 minutes paid break)
Friday 12 PM - 6 PM PT (with 30 minutes paid break)
Saturday 8 AM - 5 PM PT (One hour unpaid break)
Sunday 8 AM - 5 PM PT (One hour unpaid break)
Monday 12 PM - 6 PM PT (with 30 minutes paid break)
Tuesday and Wednesday: Rest days

Client Timezone: Pacific Time (PT)

Client Overview

Join a thriving swim school franchise in Portland, Oregon as our client is experiencing rapid growth and seeks a talented individual to support their expansion. With a focus on providing top-notch swim education, this business offers a dynamic environment where your skills can make a real impact on both operations and customer satisfaction.

Job Description

As a Customer Service Representative, you’ll be at the heart of this swim school’s daily operations. You’ll manage a diverse range of tasks, from handling customer inquiries to optimizing class schedules. This role requires a proactive problem-solver who can navigate seasonal fluctuations and contribute to the school’s growth strategy. If you’re passionate about education, customer service, and operational excellence, this position offers an exciting opportunity to dive into a rewarding career.

Responsibilities

Serve as the first point of contact for students and potential clients, handling incoming calls, texts, and emails with enthusiasm and professionalism
Masterfully manage class schedules, showcasing your organizational skills by proactively resolving conflicts and ensuring smooth operations
Elevate the student experience by efficiently managing waitlists and promoting classes to maximize enrollment
Provide exceptional customer support, addressing inquiries and resolving issues with patience and a solution-oriented approach
Utilize cutting-edge class management systems to maintain accurate records and streamline operations
Support various operational tasks to ensure the seamless running of the school, contributing to its overall success
Engage in sales calls with leads, leveraging your communication skills to convert potential clients and grow the school’s student base

Requirements

Excellent communication skills in English, with the ability to articulate complex information clearly and engagingly
A passion for customer service, demonstrated through a patient and friendly demeanor even in challenging situations
Proven ability to multitask and prioritize in a fast-paced, creative environment
Proficiency in basic computer skills and eagerness to learn new software systems
Sales experience or a natural aptitude for persuasive communication is highly valued
Flexibility to work weekends and adapt to a dynamic schedule as the school grows