Offer summary

Qualifications:

6+ years of experience in account management, sales, or customer success., Strong communication and presentation skills., Excellent customer service, negotiation, and relationship-building abilities., Proficiency in spreadsheet, presentation, and data analysis tools..

Key responsabilities:

Build and maintain strong client relationships through regular engagement.

Secure renewals, upsells, and rate changes by understanding client needs and negotiating effectively.

Define client goals, ensure successful onboarding, and drive product adoption.

Collaborate across teams to enhance customer satisfaction.

Job description

Lightcast is seeking a Senior Account Manager to proactively develop client relationships, drive revenue growth, and ensure an exceptional customer experience. This role involves handling inquiries, finding solutions, and collaborating across teams to enhance customer satisfaction.

Major Responsibilities:

Customer Relationship Management: Build and maintain strong client relationships through regular engagement.

Account Renewals & Sales: Secure renewals, upsells, and rate changes by understanding client needs, providing solutions, and negotiating effectively.

Customer Success: Define client goals, ensure successful onboarding, measure account health, and drive product adoption.

Education & Experience:

6+ years of experience in account management, sales, or customer success.

Strong communication and presentation skills.

Excellent customer service, negotiation, and relationship-building abilities.

Analytical problem-solving skills to identify and address client needs.

Proficiency in spreadsheet, presentation, and data analysis tools.

Sales prospecting, marketing, and account management expertise.

Deep understanding of Lightcast products and services to align solutions with client needs.

Strong organizational skills with the ability to manage multiple priorities in a results-driven environment.

Continuous learner who thrives on collaboration and achieving win-win client outcomes.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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