Offer summary

Qualifications:

At least two years of experience in client-facing account management or similar roles., Previous experience in healthcare is preferred, with health plan experience being a plus., Familiarity with Salesforce or a similar CRM is required., Strong communication, presentation, and data analysis skills are essential..

Key responsabilities:

Build and maintain lasting relationships with clients in a solutions-based manner.

Manage the performance and retention of accounts, collecting customer feedback regularly.

Conduct regular client meetings to discuss issues and identify improvement opportunities.

Prepare and manage reports for internal and external use, ensuring account information is updated in the CRM system.

Job description

Integra’s Payer Relations team is responsible for the ongoing success of the company’s payer account portfolio, ensuring relationship management and cultivation in the pursuit of patient service excellence. The team is focused on client experience, collaborates cross-functionally, and is a key component of corporate development and success. Our clients are comprised of leading regional and national health plans, as well as other payers such as TPA’s, self-insured, and employer groups.

Overview

As an Account Manager for Payer Relations, you are driven by providing a best-in-class client experience for our customers. You are an aspiring business professional with account management experience and a passion for healthcare service. You relish operating in a client-facing environment, and value working cross-functionally to deliver innovative client and patient-focused solutions.

Reporting to the Senior Director of Payer Relations, the Account Manager will be integral in supporting the delivery of an industry-leading customer experience to our clients, supporting our growing business, and creating efficiencies in the healthcare community along the way. In this role, you will oversee 5–10 client relationships, representing the voice of the customer as the liaison for all customer needs. You’ll also work with leaders across Integra to develop and implement winning strategies for success.

Salary: $70,000.00/annual

Responsibilities

Build and maintain lasting relationships with our client portfolio in a client-centric and solutions-based manner
Own the proactive management, performance, and retention of each of your accounts, collecting customer feedback on a regular basis
Support the flawless delivery of service level agreements for our Payers and be instrumental in enhancing ways we improve on our existing processes.

Hold regular client touchpoint meetings to discuss open issues and identify opportunities for improvement.
Keep account information updated in CRM system (we use Salesforce)
Oversee client optimization and education events on behalf of your customers
Manage and oversee client business reviews on a mutually agreed-upon operating cadence (quarterly, bi-annually, annually)
Prepare and manage reports for both internal and external use

Your first six months

In your first six months you will learn about the nuances of DMEPOS Benefit and Network Management, begin to establish relationships with your clients, and collaborate daily with other departments within Integra in order to best support the needs of patients and out provider partners.

Your first 12 months

Within your first 12 months working at Integra, you will have become a trusted partner and liaison for your clients, advocating for their members’ needs while managing a multi-million-dollar account portfolio.

Qualifications

At least two years’ experience in client-facing account manager or similar roles
Previous experience in healthcare is preferred; health plan experience a plus
Experience with Salesforce or a similar CRM
Strong familiarity with Excel and data analysis
Demonstrated PowerPoint and presentation proficiency

Demonstrated ability to successfully manage relationships and support increased revenue across multiple channels
Excellent communication and presentation skills with the ability to effectively collaborate with internal and external partners

Benefits Offered

Competitive compensation and annual bonus program
401(k) retirement program with company match
Company-paid life insurance
Company-paid short term disability coverage (location restrictions may apply)
Medical, Vision, and Dental benefits
Paid Time Off (PTO)
Paid Parental Leave
Sick Time
Paid company holidays and floating holidays
Quarterly company-sponsored events
Health and wellness programs
Career development opportunities

Remote Opportunities

We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.

Our Story

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

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